BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:1090@x8ti.com DTSTART;TZID=Europe/Istanbul:20260209T090000 DTEND;TZID=Europe/Istanbul:20260213T130000 DTSTAMP:20260210T172108Z URL:https://x8ti.com/event/sales-and-customer-service/ SUMMARY:Sales and Customer Service DESCRIPTION:Introduction\n86% of the customers stop purchasing products or a service from an organization due to a bad experience. Well\, it makes no difference how great a company you are or how great the product you sell. What matters is to keep the customer happy. If the relationship is not cr eated and if the service is poor\, then you are so sure to lose the busine ss and have an unhappy customer.\n\nA friend recently shared this incident with me\, she said\, “I recently had an experience with an organization \, where the organization had an amazing application set up\, where they d elivered goods at your doorstep\, however\, the logistics team kept delayi ng orders and hence the customer got tired of following up for refunds and cancelled orders\n\nThe good news for you is that in today’s times it i s not difficult to turn things around. Customer exactly knows what they wa nt\, and it is this new lifestyle and way of being treated that can be lea rnt right in this workshop.\n\nWhat is important is to transform your cust omer service from mediocre to awesome. Yes\, it won’t happen over-night\ , yet it is a skill that can be learnt. The right combination of sales and customer service in the attitude is like the right match just like the co mbo of salt and spice in your favorite dish. What is important is to delig ht customers and engage them in exciting ways.\n\nThis Xcelerate Training Institute course will empower you with the opportunity to develop and enha nce the sales and customer service skills of going the extra mile which is critical for the customer.\nLearning Objectives\nIn the Sales and Custome r Service Training Course\, we focus on creating committed individual with the right attitude for service and also going the extra mile for deliveri ng results and exceed expectation with the right selling skills.\n\nGood s ales and customer service person have certain key qualities which are impo rtant to be learnt to build trust and credibility. A customer service sale s team member in this workshop develops the expertise to grow the business by developing leads.\n\nThey recommend products and services and also att end to the needs in a manner where they can deal with the anticipated conc erns and manage them. The representative here would also be trained to up- sell and cross-sell to retain the customer.\n\nUpon completing this Sales and Customer Service Training Program successfully\, participants will be able to:\n\n Know the importance of customer service\n Deliver good cust omer service and make it a revenue generator\n Deal with the compliance a nd find resolutions\n Create happy customers and retain them\n Make it e asy to cross-sell and up-sell\n Identify buyer motives and close more sal es\n Do compelling selling presentations\n Create a win-win apart with t he customer\n Produce respect and genuine interest for the customer\n Cr eate a solution-based pitch and understand the customer requirements\n\nTr aining Methodology\nThis collaborative sales and customer service training program will comprise of the following training methods:\n\n Presentatio ns\n Role-plays\n Group Discussions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &\; Functional Exercises\n\nThe program structure is an itemized and interactive session following a two-way communication\, we wo rk with the participant to ensure that they can get a practical experience of how to interact with the customer. At ZTS\, we use the ‘Do-Review-Le arn-Apply’ model.\nBenefits For Your Organization\nOrganizations that wa nt to make their customers feel special and important should look at nomin ating their employees for this program.\n\nCompanies who nominate their em ployees to participate in this Sales and Customer Service Skills Training Program can benefit in the following ways:\n\n Create good customer servi ce and a personalized approach with a human touch\n The organization show s to the customers they are cared for through the ICARE model\n Considers an opportunity to grow their business\n Creates competent sales and cust omer service personnel\n Believes in a professional approach towards thei r customers\n Builds a strong knowledge of the company and products\n In crease the sales of the organization\n Is proactive in dealing with the c onflicts and complaints of the consumers\n Employees will be responsible for connecting and partnering with the customer and create a win-win\n Th e organization will be known and recognized for going the extra mile to su pport the customer\n\nBenefits For You\nAn individual who thinks s/he know s how to attend to the customer\, wants to go beyond just the basic skills of customer service. This program is about excelling at the selling skill s and go expand on his customer engagement. This is an opportunity to mast er the art of sales &\; customer service.\n\nAn individual can benefit from this program in a variety of ways only out of their willingness and p articipation.\n\nIndividuals who participate in this Sales and Customer Se rvice Skills Training Program can gain from it in the following ways:\n\n Cultivate and develop the attitude of respect and customer service\n Be a revenue generator for the organization by learning the right selling ski lls using customer service\n Proactively manage the needs of your custome r\n Make your customer feel important and do it right the first time\n L earn to cross-sell and up-sell to your customers\n Have a reduction in th e complaints from customers and focus on customer satisfaction\n\nTarget A udience\nThis Sales and Customer Service Training Program would be suitabl e for anyone interested in retaining the customers for a lifetime. The sal es professional who interacts with the customer not only to sell but also to give the right service. Create customer loyalty and wants to cause thei r business to be known for excellent service.\n\nIf you are interacting wi th a customer or manage a team\, these proficiency are a must in today’s times. If you’re an employee or a business owner\, this course is for y ou. Because this program is designed for building a relationship with the customer\, building your credibility and gaining their trust.\nCourse Outl ine\nCustomer Service Values\n\n Understand the right requirement of the customers\n Adapt the attitude of customer service\n Develop patience\, attentiveness and a goal-oriented focus\n Learn the Top 16 customer servi ce values and excel in customer engagement\n\nIs it Customer service vs sa les or Customer Service &\; Sales\n\n Create a positive customer exper ience\n Do not sell to the customer. Make them buy from you\n Create a n eed and provide a benefit\n Integrate sales and customer service to provi de a positive experience\n\nPutting Customer First\n\n Enhance the succes s factors for customer centricity\n Coping with customers conflict online \n Using Practical Ethics to Develop and Improve Customer Service on the Front-line\n Avoid Undervaluing your customers\n Create a competitive ad vantage\n\nArt of Persuasion\n\n Personalize to match the customer’s re quirements\n Create a story to make the customer want the product/service \n Communicate the message effectively\n Use Repetition to your advantag e\n\nOutstanding Service \n\n Use principles to maintain professionalism and intensify customer relationships\n Leverage five approaches to engage and involve customers and build loyalty\n Follow a steady and consistent process to efficiently resolve customer complaints\n Retain current and attract new customers by entreating and requesting referrals\n Apply the rules for disagreeing agreeably\n Use a formula for contributing ideas an d disagreeing in an agreeable way\n\nIdentify Buyer Motives to Close More Sales\n\n Evaluate and assess buyer perspectives to move the sale forward \n Engage and involve the prospect’s emotions in the buying process\n Influence and leverage best practices for advancing the sale\, gaining com mitment\, and closing\n Identify opportunities\n Find ways and means to ask for the sale with confidence\n\n iCare for Sales Excellence\n\n Crea te an care Framework for sales excellence\n Converting Challenges to Oppo rtunities\n Build on Trust and Credibility\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM1.jpeg CATEGORIES:Customer Service LOCATION:Istanbul Training Courses\, Four Seasons Hotel Istanbul At The Bos phorus\, Istanbul\, Turkey\, Turkey X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Four Seasons Hotel Istanbul At The Bosphorus\, Istanbul\, Turkey\, Turkey;X-APPLE-RADIUS=100;X-TITLE= Istanbul Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Istanbul X-LIC-LOCATION:Europe/Istanbul BEGIN:STANDARD DTSTART:20250209T090000 TZOFFSETFROM:+0300 TZOFFSETTO:+0300 TZNAME:+03 END:STANDARD END:VTIMEZONE END:VCALENDAR