BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:1082@x8ti.com DTSTART;TZID=Europe/Paris:20260413T090000 DTEND;TZID=Europe/Paris:20260417T130000 DTSTAMP:20260215T185729Z URL:https://x8ti.com/event/internal-customer-service-2/ SUMMARY:Internal Customer Service DESCRIPTION:Introduction\nRichard Branson quoted\, “Take care of your emp loyees\, and they will take care of your business”. What he really meant was to engage with your internal customers and keep them happy in order t o engage the workforce and get the business going.\n\nCommunication and Co llaboration are the key ingredients of getting the task done well in an or ganization. When you are looking for outstanding workplace culture\, inter nal customer service is the thing to look at. A productive environment to work in an enjoyable workplace is driven by none other than the effective internal customer service.\n\nWhy is Internal Customer Service important? It is said\, treat them the way you would like them to treat you. What mat ters is the respect and kindness which is shown to the others that creates an environment of trust and cause positive results as a team. The custome r satisfaction index that we wish to achieve with our external clients can only happen if the internal customers are happy and fulfilled.\n\nThis Xc elerate training course will empower you with the opportunity to develop a nd enhance the internal customer service skills of going the extra mile wh ich is critical for the internal customer.\nLearning Objectives\nIn the In ternal Customer Service Training Course\, we focus on building teams with members in the organization who work together as one big team. People who appreciate other members for the support they receive and also reach out t o help others in the tasks\, that is the kind of approach organizations lo ok for. Internal customer service is about collaboration and cooperation w ith giving respect and showing the right amount of kindness and compassion towards others.\n\nUpon completing this Internal Customer Service Trainin g Program successfully\, participants will be able to:\n\n Know the impor tance of internal customer service\n Deliver good internal customer servi ce and create better relationships\n Have a better environment to work to gether\n Have a collaborative approach\n Have reduced complaints and ego hassles with other members\n create a win-win situation\n Create happy internal customers in the organization\n\nTraining Methodology\nThis colla borative internal customer service training course will comprise of the fo llowing training methods:\n\n Presentations\n Role plays\n Group Discus sions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Po lls\n Surveys\n Whiteboard interaction\n Case Studies &\; Functional Exercises\n\nTarget Audience\nThis Internal Customer Service Training Pro gram would be suitable for anyone who is interested in working towards enh ancing productivity and growth. This program helps you to create a win-win in the organization and have team members work together in collaboration with cooperation.\n\nIf you are someone who interacts with other individua ls in the organization and share work goals\, then this program is definit ely for you. We all share goals\, tasks\, timelines\, and this workshop wi ll help you to get your tasks accomplished amiably.\n\nSo\, it doesn’t m atter if you are from HR\, IT\, Finance or Marketing or work in the capaci ty of an individual contributor. You will always need to interact with you r team or other teams to get a task done as we do not work in isolation.\n  Benefits For Your Organization\nOrganizations who want their team member s to be compassionate\, patient\, respectful\, and are looking to create a positive working environment for all the team members\, got to look at no minating their team members for this program.\n\nCompanies who nominate th eir employees to participate in this Internal Customer Service Skills Trai ning Program can benefit in the following ways:\n\n Ensure communication is effective and concepts are explained with great clarity\n Have the emp loyees interact with compassion and empathy\n Learn to be proactive towar ds other requirements and support each other\n Support the team members t o understand the importance of their internal customer\n Understand how i mpactful it is to work with a dissatisfied internal customer\n Decide how quickly the profits can increase when there is right communication\, team work and collaboration in teams\n Build a win-win within the teams\n\nBen efits For You\nAn individual who aims to achieve high and excel at their w orkplace\, need to know that leadership is about taking people along. We c an never reach the top alone. Thus\, this training is to work together wit h the internal customers and also get the tasks done internally.\n\nSo\, i f you have been haggling to get the deadline met with the other department and want to achieve the goals effectively and efficiently\, then this pro gram is just for you. This is an opportunity to create better relationship s and assertively also get the task done with peers.\n\nIf you’re workin g in an individual capacity or an internal stakeholder\, you will always r equire to work and interact with people and this program will help you wit h the opportunity to learn new skills for better internal customer service .\n\nIndividuals who participate in this Internal Customer Service Skills Training Program can gain from it in the following ways:\n\n Learn the va lue of respect and compassion for peers and self\n Develop communication skills and assertiveness\n Proactively complete tasks and support peers\n Get task completed within the deadline with the support of team members\ n Have team members say a yes-yes immediately to work with you\n To give constructive feedback and empathize with team members\n Learn ways for e xceptional internal customer service which is based on interdepartmental c ommunication and cooperation\n Understand the barriers to customer servic e and effectively work with internal customers\n\nCourse Outline\nKnow the Internal Customer and internal customer service \n\n Know who is an inte rnal customer\n Define internal customer service\n Learn the benefits of having excellent internal customer service skills\n Know who is your tea m\n Know how it is different or similar to external customer service\n L ook at the tip of the iceberg to see ways to implement great customer serv ice\n\nInternal Customer Service Values\n\n Learn values of organizationa l effectiveness and how teamwork impacts it\n Adapt the attitude of custo mer service\n Understand the right requirement and expectations of the cu stomers\n Perform the CPR (Compassion\, patience and respect)\n Know tha t exceptional internal customer service is based on interdepartmental comm unication and cooperation\n\nListening Skills: Generate Empathy \n\n Buil d empathy with your internal customers\n Understand the levels of listeni ng\n Barriers to listening\n Listen to understand and not to react\n Wo rk with the team members to reach the highest level of listening\n\nCommun ication Skills\n\n Work with the team members to build a two-way communic ation\n Types of Communication\n Understand how miscommunication can imp act relationships\n Know the barriers to Communication\n Filters to comm unication\n Know effective communication techniques to create a win-win s ituation\n Get your task done with effective communication\n\nHandling em otions\n\n Create awareness of what you think of self and team members\n Manage the emotional intelligence\n Talk face to face rather than phone/ email or messages to resolve issues\n Showcase you are on the same side o f the table\n Handle emotions in a manner so as to not hurt the other mem bers\n Tips to handle outburst with internal customers\n Champion effect ive personal growth\n\nAgree to disagree amiably \n\n Build a relationshi p with the internal customer\n Create a win-win relationship\n Do not fe ar to hear a No\n Say a No in a way that it hurts no one\n Avoid argumen ts at all times\n Respectfully address the concerns\n\nBody Language – Non-Verbal Communication\n\n Recognize the importance of non-verbal commu nication\n Work towards creating a positive impression\n Cultivate posit ive energy by interacting and using the right gestures\, actions\, and sty les of body language\n\nResponsibility and Responsiveness\n\n Create resp onsiveness with the internal team members\n Aim towards the happiness of internal customers\n Create high internal customer service standards\n W ork towards mutual accountability\n Know the difference between accountab ility\, responsibility and ownership\n\nHandling Complaints \n\n Understa nd the complaints of the internal customer\n Overcome the internal custom er service problems\n Meet customer service needs and increase productivi ty and growth\n Resolve the internal issues and work towards better relat ionships\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM4.jpeg CATEGORIES:Customer Service LOCATION:Paris Training Courses\, Maison Colbert Meliá Collection\, Paris\ , France\, France X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Maison Colbert Meliá Colle ction\, Paris\, France\, France;X-APPLE-RADIUS=100;X-TITLE=Paris Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Paris X-LIC-LOCATION:Europe/Paris BEGIN:DAYLIGHT DTSTART:20260329T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR