BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:1066@x8ti.com DTSTART;TZID=Europe/Amsterdam:20260216T090000 DTEND;TZID=Europe/Amsterdam:20260220T130000 DTSTAMP:20260215T110818Z URL:https://x8ti.com/event/customer-service-professional-development/ SUMMARY:Customer Service Professional Development DESCRIPTION:Introduction\nThe first link between a customer and the organiz ation is a customer service professional. Whether it’s a prospective cus tomer walking in the store or a repeat buyer calling in to post a query\, they are primarily greeted by a customer service professional or represent ative.\n\nImagine if the representative is unable to deliver the customer ’s request: they take too long to search for the product asked by the cu stomer\, fumble while providing the description and are half-informed abou t the terms and conditions of the product. This is going to leave the cust omer in a sour mood\n\nCustomer service skills are proven crucial not only before sales and during sales but are equally important for after-sale ac tivities. Competent customer service requires the interplay of adept commu nication\, interpersonal and organizational skills within the customer ser vice representatives.\n\nXcelerate Training Institute Talent Solutions has introduced the Certified Customer Service Professional Training Program a s it is cognizant of the importance customer service professionals carry i n an organization. The training program aims to drill much-needed customer service skills in its participants.\n\nThe program focuses on developing adaptability in its participants while dealing with customers\, enhance co mmunication and listening skills\, use of positive language\, and maintain ing a calm demeanor around customers. This training program is vital for a ll customer service representatives looking to develop a professional aura that will be necessary to inculcate durable relationships with customers and to generate repeat sales.\nLearning Objectives\nThe training program a ims to advance customer service representatives into certified customer se rvice professionals by fulfilling the following objectives:\n\n Develop s kills of sensing the customer perspective and hence fulfilling their needs accordingly\n Timely identifying customer needs and expectations\n Ensu re customer satisfaction through competent customer service and gain posit ive word-of-mouth recommendations\n Foster teamwork skills to deal with d ynamic situations such as dealing with upset customers and handling compla ints\n Cultivate empathy and positive approach to deal with customers eve n in difficult scenarios\n Acquire problem solving skills that would help in generating win-win solution during conflicts\n Improve effective stre ss management and time management to productively maintain work-life balan ce\n Build and sustain a culture of customer centricity within the organi zation\n\nTraining Methodology\n\n Interactive sessions and lectures\n P resentations\n Management games\n Role playing/modeling\n Case studies\ n Group discussions\n Problem solving sessions\n\nXcelerate Training Ins titute Talent Solutions follows the ‘Do-Review-Learn-Apply’ model.\nBe nefit For Your Organization\nUpon successful completion of the ‘Certifie d Customer Service Professional Training Program’ participants shall be able to benefit their organization in following ways:\n\n The organizatio n will succeed in leaving a long-lasting positive impression on their cust omers with good interpersonal skills of their service professionals\n Enh ancement of brand reputation in the market thereby attracting more custome rs\n More active and productive sales workforce which will lead to employ ee satisfaction\n Enhanced emotional intelligence among sales force will help in building a loyal customer base\n Decrease in customer churning ra te as organization will be able to retain more customers with efficient cu stomer support\n Better identification of customer expectations and thus be more adept at serving the customers\n\nBenefits For You\nSuccessful com pletion of the ‘Certified Customer Service Professional Training Program ’ will benefit the participants at a personal level in the following man ner:\n\n Develop better communication and interpersonal skills\n Learn t o deal with customers in a decisive manner which will in turn help them to timely achieve their sales target\n Discover ways to handle work related stress in a professional manner\n Develop a dynamic skill set that will help to stand out among peers\n Learn to inculcate within self a positive approach to deal with customers and not let customer’s anger affect the m personally\n\nTarget Audience\n\n Marketing professionals\n Sales prof essionals\n Customer support staff\n General managers\n Budding entrepr eneurs and new business owners\n\nCourse Outline\nUnderstanding Basics of Customer Service\n\n Understanding the customer base\n Reading customer expectations and needs\n Understanding customer behavior and psych\n Rel evance of customer service in gaining competitive advantage\n Creating a personal customer experience\n\nDeveloping Communication Skills\n\n Perso nalizing the interaction\n Improving response time\n Importance of non-v erbal communication\n Developing patience and empathy\n Persuasion skill s\n Maintaining appropriate appearance and body language\n\nDeveloping In terpersonal Skills\n\n Developing teamwork\n Motivating the team\n Evol ving leadership among the team\n Conflict resolution\n\nHandling Complain ts\n\n Importance of feedback\n Value of complaint\n Generating win-win solution\n Need of follow-up\n Focusing on reviews\n Written complaint s\n\nTelephone and Online Etiquette\n\n Developing introductory pitch\n Tricks to grabbing customers’ attention\n Opening and closing a call\n Responding to online queries\n Active listening\n Being data centric\n\ nManaging Stress and Time\n\n Developing a positive attitude and approach \n Improving patience\n Learning to not take the customer anger personal ly\n\nCustomer Service Techniques\n\n Understanding importance of busines s attire\n Strategies for building customer connect and rapport\n Provid ing customer support on social media\n Be well versed with product descri ption\n Disengaging\n Dealing with difficult customers\n\nUnderstanding Drivers of Customer Loyalty \n\n Focusing on the customer journey\n Cust omer relationship management as a step to customer satisfaction\n Improvi ng customer experience through good customer service\n Develop customer-c entrist culture\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.22-PM1.jpeg CATEGORIES:Customer Service LOCATION:Amsterdam Training Courses\, Waldorf Astoria Amsterdam Hotel\, Ams terdam\, Netherlands\, Netherlands X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Waldorf Astoria Amsterdam H otel\, Amsterdam\, Netherlands\, Netherlands;X-APPLE-RADIUS=100;X-TITLE=Am sterdam Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Amsterdam X-LIC-LOCATION:Europe/Amsterdam BEGIN:STANDARD DTSTART:20251026T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR