BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1068@x8ti.com DTSTART;TZID=Asia/Dubai:20250915T090000 DTEND;TZID=Asia/Dubai:20250919T130000 DTSTAMP:20241214T190439Z URL:https://x8ti.com/event/customer-service-professional-development-3/ SUMMARY:Customer Service Professional Development DESCRIPTION:Introduction\n\nThe first link between a customer and the organ ization is a customer service professional. Whether it’s a prospective c ustomer walking in the store or a repeat buyer calling in to post a query\ , they are primarily greeted by a customer service professional or represe ntative.\n\nImagine if the representative is unable to deliver the custome r’s request: they take too long to search for the product asked by the c ustomer\, fumble while providing the description and are half-informed abo ut the terms and conditions of the product. This is going to leave the cus tomer in a sour mood.\n\nThe chance of them making a purchase is going to reduce substantially along with the probability that they’ll revisit. Th is is just one case where bad customer service leads to loss of sales. The absence of good customer service or the presence of bad customer service can break a business.\n\nGood customer service leads to happy customers\, positive reviews\, favorable word-of-mouth and repeat sales. The question arises what makes customer service good or bad? Why do many organizations find good customer service so elusive and often fail to deliver it to thei r customers? The answer to this lies in the skills needed by customer serv ice professionals to provide efficient customer service.\n\nCustomer servi ce skills are proven crucial not only before sales and during sales but ar e equally important for after-sale activities. Competent customer service requires the interplay of adept communication\, interpersonal and organiza tional skills within the customer service representatives.\n\nuntrained cu stomer service professional may do more harm than good. The need to instil within them most essentials of customer service skills cannot be ignored. \n\nXcelerate Training Institute Talent Solutions has introduced the Certi fied Customer Service Professional Training Program as it is cognizant of the importance customer service professionals carry in an organization. Th e training program aims to drill much-needed customer service skills in it s participants.\n\nThe program focuses on developing adaptability in its p articipants while dealing with customers\, enhance communication and liste ning skills\, use of positive language\, and maintaining a calm demeanor a round customers. This training program is vital for all customer service r epresentatives looking to develop a professional aura that will be necessa ry to inculcate durable relationships with customers and to generate repea t sales.\n\nLearning Objectives\n\nThe training program aims to advance cu stomer service representatives into certified customer service professiona ls by fulfilling the following objectives:\n\n Develop skills of sensing the customer perspective and hence fulfilling their needs accordingly\n T imely identifying customer needs and expectations\n Ensure customer satis faction through competent customer service and gain positive word-of-mouth recommendations\n Foster teamwork skills to deal with dynamic situations such as dealing with upset customers and handling complaints\n Cultivate empathy and positive approach to deal with customers even in difficult sc enarios\n Acquire problem solving skills that would help in generating wi n-win solution during conflicts\n Improve effective stress management and time management to productively maintain work-life balance\n Build and s ustain a culture of customer centricity within the organization\n\nTrainin g Methodology\n\n Interactive sessions and lectures\n Presentations\n M anagement games\n Role playing/modeling\n Case studies\n Group discussi ons\n Problem solving sessions\n\nXcelerate Training Institute Talent Sol utions follows the ‘Do-Review-Learn-Apply’ model.\n\nBenefit For Your Organization\n\nUpon successful completion of the ‘Certified Customer Se rvice Professional Training Program’ participants shall be able to benef it their organization in following ways:\n\n The organization will succee d in leaving a long-lasting positive impression on their customers with go od interpersonal skills of their service professionals\n Enhancement of b rand reputation in the market thereby attracting more customers\n More ac tive and productive sales workforce which will lead to employee satisfacti on\n Enhanced emotional intelligence among sales force will help in build ing a loyal customer base\n Decrease in customer churning rate as organiz ation will be able to retain more customers with efficient customer suppor t\n Better identification of customer expectations and thus be more adept at serving the customers\n\nBenefits For You\n\nSuccessful completion of the ‘Certified Customer Service Professional Training Program’ will be nefit the participants at a personal level in the following manner:\n\n D evelop better communication and interpersonal skills\n Learn to deal with customers in a decisive manner which will in turn help them to timely ach ieve their sales target\n Discover ways to handle work related stress in a professional manner\n Develop a dynamic skill set that will help to sta nd out among peers\n Learn to inculcate within self a positive approach t o deal with customers and not let customer’s anger affect them personall y\n\nTarget Audience\n\n Marketing professionals\n Sales professionals\n Customer support staff\n General managers\n Budding entrepreneurs and new business owners\n\nCourse Outline\n\nUnderstanding Basics of Customer Service\n\n Understanding the customer base\n Reading customer expectati ons and needs\n Understanding customer behavior and psych\n Relevance of customer service in gaining competitive advantage\n Creating a personal customer experience\n\nDeveloping Communication Skills\n\n Personalizing the interaction\n Improving response time\n Importance of non-verbal com munication\n Developing patience and empathy\n Persuasion skills\n Main taining appropriate appearance and body language\n\nDeveloping Interperson al Skills\n\n Developing teamwork\n Motivating the team\n Evolving lead ership among the team\n Conflict resolution\n\nHandling Complaints\n\n I mportance of feedback\n Value of complaint\n Generating win-win solution \n Need of follow-up\n Focusing on reviews\n Written complaints\n\nTele phone and Online Etiquette\n\n Developing introductory pitch\n Tricks to grabbing customers’ attention\n Opening and closing a call\n Respondi ng to online queries\n Active listening\n Being data centric\n\nManaging Stress and Time\n\n Developing a positive attitude and approach\n Impro ving patience\n Learning to not take the customer anger personally\n\nCus tomer Service Techniques\n\n Understanding importance of business attire\ n Strategies for building customer connect and rapport\n Providing custo mer support on social media\n Be well versed with product description\n Disengaging\n Dealing with difficult customers\n\nUnderstanding Drivers o f Customer Loyalty \n\n Focusing on the customer journey\n Customer rela tionship management as a step to customer satisfaction\n Improving custom er experience through good customer service\n Develop customer-centrist c ulture\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.22-PM1.jpeg CATEGORIES:Customer Service LOCATION:Dubai Training Courses\, Hilton Dubai Palm Jumeirah\, Dubai\, UAE\ , United Arab Emirates X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Dubai Palm Jumeirah\ , Dubai\, UAE\, United Arab Emirates;X-APPLE-RADIUS=100;X-TITLE=Dubai Trai ning Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Dubai X-LIC-LOCATION:Asia/Dubai BEGIN:STANDARD DTSTART:20240915T090000 TZOFFSETFROM:+0400 TZOFFSETTO:+0400 TZNAME:+04 END:STANDARD END:VTIMEZONE END:VCALENDAR