BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1064@x8ti.com DTSTART;TZID=Europe/Istanbul:20250901T090000 DTEND;TZID=Europe/Istanbul:20250905T130000 DTSTAMP:20241214T185642Z URL:https://x8ti.com/event/customer-service-manager-4/ SUMMARY:Customer Service Manager DESCRIPTION:Introduction\n\nCustomer service is the assistance provided to customers before\, during and after the purchase of a product. Gone are th ose days where mere communicating support through telephone with customers was considered as customer service. Presently any enterprise that aims to gain traction in the industry and wants to set itself apart from its comp etitors will have to make sure that the spirit of customer service is deep ly embedded into its genes.\n\nCustomer satisfaction is the key to long-te rm customer retention and customer service forms an integral part of that. Customer service gives provision to read the customers better and tap var ious marketing opportunities from them. The customer service manager plays a pivotal part in delivering this element to the organization.\n\nHow cus tomer service can be used to convert prospects into sales? How customer se rvice needs to be molded to various modes of purchases such as online shop ping\, in-store shopping? How customer service can be used to up-sell and cross-sell? How competent customer service can placate an upset customer?\ n\nWhat is an efficient customer service work environment and how teams sh ould be developed? These are a few of many facets of customer service that needs to be addressed by a manager. Without adequate training on how to h andle the customer base\, managers may find themselves at a loss.\n\nTo co nvert the workforce into valuable resources that are capable of delivering competent service in dynamic circumstances\, it becomes imperative for th e managers to get themselves thoroughly acquainted with distinct gradation s of customer service.\n\nXcelerate Training Institute Talent Solutions un derstands the importance of developing a skilled customer service workforc e in an organization and has thus introduced a comprehensive training cour se for customer service managers. This course aims to instill within the p articipants better decision-making skills by providing insights regarding various norms of customer service.\n\nThe course shall enhance communicati on skills needed while interacting with customers and will build the right attitude and temperament required for dealing with them. This course will train managers on connecting well with their customers\, timely identifyi ng their needs and delivering prompt services to them. The course prepares participants to face various challenges adeptly and thus add value to the firm.\n\nLearning Objectives\n\nCustomer service manager training course aims to fulfill following objectives:\n\n Develop a thorough understandin g of customer service and its importance to the organization\n Grow deep acumen regarding customer behavior and timely provide dynamic service with changing behavior\n Ensure customer retention through complete customer satisfaction\n Identify and tap various opportunities resulting from repe at sales such as up-selling\, cross-selling\n Foster a long-lasting relat ionship with customers that adds value to the organization\n Amplify bran d image of organization with enhanced customer support\n Making better pr ofits as customers tend to pay more for better experience and support\n\nT raining Methodology\n\n Interactive sessions and lectures\n Presentation s\n Management games\n Role playing/modelling\n Case studies\n Group d iscussions\n Problem solving sessions\n\nXcelerate Training Institute Tal ent Solutions follows the ‘Do-Review-Learn-Apply’ model.\n\nBenefits F or Your Organization\n\nUpon successful completion of the Customer Service Manager Training Course\, participants shall be able to benefit their org anization in following ways:\n\n Better customer retention as customers r eceiving responsive service tend to return for more business\n Enhance th e company’s reputation as well-trained customer service managers are mor e adept at handling customers in different situations\n Provide the organ ization with a dynamic customer service manpower that appreciates diversit y of the customer base\n Build a durable and sustainable relationship wit h company’s customers and understanding their importance as essential st akeholders\n Develop various strategies and ways on providing customer se rvice through non-traditional modes such as electronic media\, social medi a\n Generate positive word-of-mouth recommendations from current customer s regarding responsive customer service hence attracting more customers\n\ nBenefits For You\n\nSuccessful completion of the Customer Service Manager Training Course\, will benefit the participants at a personal level in th e following manner:\n\n Develop adequate communication skills needed whil e interacting with customers. This consists of written\, verbal and non-ve rbal communication\n Acquire skills needed to handle distressed and upset customers\n Inculcate better stress management habits\n Develop critica l thinking skills that allows participants to make insightful decisions\n Cultivate a dynamic skill-set and professional stance that will let parti cipants manage different customer queries at once\n\nTarget Audience\n\n Marketing professionals\n Sales professionals\n Customer support staff\n Customer relationship managers\n General managers\n Budding entreprene urs and new business owners\n Start-up founders\n\nCourse Outline\n\nIntr oduction to Customer Service\n\n Why customer service? Customer service a s a tool to differentiation\n Analyzing the customer base\n Identifying customer expectations\n Developing customer centricity\n Forms of custom er service\n\nDeveloping Communication\n\n Developing written communicati on skills- writing emails\, reports\n Developing elevator pitch and prese ntation skills\n Verbal communication skills\n Non-verbal cues and body language\n Eliminating barriers to communication\n\n: Managing Customer R elationships\n\n Dealing with distressed customers\n Handling customer c omplaints\n Dealing with diverse customers\n Ensuring customer loyalty\n Creating strong impressions\n Improving customer experience\n Follow u p\n\nCustomer Service Skill set: Telephone Skills\n\n Listening skills\n Developing greetings\n Providing solutions\n Problem-solving techniques \n\nCustomer Service through Internet and Social Media\n\n Use of technol ogy in customer care\n Customer support through email and chats\n Online support\n Automated support\n Shopping cart abandonment\n\nMeasuring Cu stomer Service\n\n Service recovery\n Defining KPIs\n Metrics for measu ring customer service: average resolution time\, customer retention rate\, customer service abandonment rate\, resolution rate\, etc.\n\nStress Mana gement\n\n Developing positive attitude\n Symptoms of stress: mental\, p hysical\, behavioral\n Time management\n Anger management and keeping co ol with difficult customers\n\nDeveloping Customer Service Team\n\n Devel oping leadership\n Motivating managers\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM2-1.jpeg CATEGORIES:Customer Service LOCATION:Istanbul Training Courses\, Four Seasons Hotel Istanbul At The Bos phorus\, Istanbul\, Turkey\, Turkey X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Four Seasons Hotel Istanbul At The Bosphorus\, Istanbul\, Turkey\, Turkey;X-APPLE-RADIUS=100;X-TITLE= Istanbul Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Istanbul X-LIC-LOCATION:Europe/Istanbul BEGIN:STANDARD DTSTART:20240901T090000 TZOFFSETFROM:+0300 TZOFFSETTO:+0300 TZNAME:+03 END:STANDARD END:VTIMEZONE END:VCALENDAR