BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1062@x8ti.com DTSTART;TZID=Europe/London:20260427T090000 DTEND;TZID=Europe/London:20260501T130000 DTSTAMP:20260215T190136Z URL:https://x8ti.com/event/customer-service-manager-2/ SUMMARY:Customer Service Manager DESCRIPTION:Introduction\nCustomer service is the assistance provided to cu stomers before\, during and after the purchase of a product. Gone are thos e days where mere communicating support through telephone with customers w as considered as customer service. Presently any enterprise that aims to g ain traction in the industry and wants to set itself apart from its compet itors will have to make sure that the spirit of customer service is deeply embedded into its genes.\n\nTo convert the workforce into valuable resour ces that are capable of delivering competent service in dynamic circumstan ces\, it becomes imperative for the managers to get themselves thoroughly acquainted with distinct gradations of customer service.\n\nXcelerate Trai ning Institute Talent Solutions understands the importance of developing a skilled customer service workforce in an organization and has thus introd uced a comprehensive training course for customer service managers. This c ourse aims to instill within the participants better decision-making skill s by providing insights regarding various norms of customer service.\n\nTh e course shall enhance communication skills needed while interacting with customers and will build the right attitude and temperament required for d ealing with them. This course will train managers on connecting well with their customers\, timely identifying their needs and delivering prompt ser vices to them. The course prepares participants to face various challenges adeptly and thus add value to the firm.\nLearning Objectives\nCustomer se rvice manager training course aims to fulfill following objectives:\n\n D evelop a thorough understanding of customer service and its importance to the organization\n Grow deep acumen regarding customer behavior and timel y provide dynamic service with changing behavior\n Ensure customer retent ion through complete customer satisfaction\n Identify and tap various opp ortunities resulting from repeat sales such as up-selling\, cross-selling\ n Foster a long-lasting relationship with customers that adds value to th e organization\n Amplify brand image of organization with enhanced custom er support\n Making better profits as customers tend to pay more for bett er experience and support\n\nTraining Methodology\n\n Interactive session s and lectures\n Presentations\n Management games\n Role playing/modell ing\n Case studies\n Group discussions\n Problem solving sessions\n\nXc elerate Training Institute Talent Solutions follows the ‘Do-Review-Learn -Apply’ model.\nBenefits For Your Organization\nUpon successful completi on of the Customer Service Manager Training Course\, participants shall be able to benefit their organization in following ways:\n\n Better custome r retention as customers receiving responsive service tend to return for m ore business\n Enhance the company’s reputation as well-trained custome r service managers are more adept at handling customers in different situa tions\n Provide the organization with a dynamic customer service manpower that appreciates diversity of the customer base\n Build a durable and su stainable relationship with company’s customers and understanding their importance as essential stakeholders\n Develop various strategies and way s on providing customer service through non-traditional modes such as elec tronic media\, social media\n Generate positive word-of-mouth recommendat ions from current customers regarding responsive customer service hence at tracting more customers\n\nBenefits For You\nSuccessful completion of the Customer Service Manager Training Course\, will benefit the participants a t a personal level in the following manner:\n\n Develop adequate communic ation skills needed while interacting with customers. This consists of wri tten\, verbal and non-verbal communication\n Acquire skills needed to han dle distressed and upset customers\n Inculcate better stress management h abits\n Develop critical thinking skills that allows participants to make insightful decisions\n Cultivate a dynamic skill-set and professional st ance that will let participants manage different customer queries at once\ n\nTarget Audience\n\n Marketing professionals\n Sales professionals\n Customer support staff\n Customer relationship managers\n General manage rs\n Budding entrepreneurs and new business owners\n Start-up founders\n \nCourse Outline\nIntroduction to Customer Service\n\n Why customer servi ce? Customer service as a tool to differentiation\n Analyzing the custome r base\n Identifying customer expectations\n Developing customer centric ity\n Forms of customer service\n\nDeveloping Communication\n\n Developi ng written communication skills- writing emails\, reports\n Developing el evator pitch and presentation skills\n Verbal communication skills\n Non -verbal cues and body language\n Eliminating barriers to communication\n\ n Managing Customer Relationships\n\n Dealing with distressed customers\ n Handling customer complaints\n Dealing with diverse customers\n Ensur ing customer loyalty\n Creating strong impressions\n Improving customer experience\n Follow up\n\nCustomer Service Skill set: Telephone Skills\n\ n Listening skills\n Developing greetings\n Providing solutions\n Prob lem-solving techniques\n\nCustomer Service through Internet and Social Med ia\n\n Use of technology in customer care\n Customer support through ema il and chats\n Online support\n Automated support\n Shopping cart aband onment\n\nMeasuring Customer Service\n\n Service recovery\n Defining KPI s\n Metrics for measuring customer service: average resolution time\, cus tomer retention rate\, customer service abandonment rate\, resolution rate \, etc.\n\nStress Management\n\n Developing positive attitude\n Symptoms of stress: mental\, physical\, behavioral\n Time management\n Anger man agement and keeping cool with difficult customers\n\nDeveloping Customer S ervice Team\n\n Developing leadership\n Motivating managers\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM2-1.jpeg CATEGORIES:Customer Service LOCATION:London Training Courses\, The Ritz London Hotel\, London\, UK\, Un ited Kingdom X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Ritz London Hotel\, Lon don\, UK\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=London Training Cours es:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT DTSTART:20260329T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR