BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:949@x8ti.com DTSTART;TZID=Europe/London:20250901T090000 DTEND;TZID=Europe/London:20250905T130000 DTSTAMP:20241208T100210Z URL:https://x8ti.com/event/customer-centricity-4/ SUMMARY:Customer Centricity DESCRIPTION:Introduction\n\nHow do you build customer centricity? Every org anization has a business philosophy that guides the way they conduct thems elves. When a business philosophy places their customer at the center of t heir operations it is said to be customer centric.\n\nFor an organization committed to customer centricity\, customer satisfaction isn’t just anot her shoptalk that businesses engage in to remain in trend. Organizations f ollowing customer centricity religiously keep customers in focus while tak ing and implementing any decision.\n\nThe management consciously ensures t hat every decision implemented within the organization prioritizes custome rs and creates value for customers. The Spirit of customer centricity lies in ensuring the best possible customer experience and it acts as a guidin g force for every element in the organization.\n\nHow is the concept of cu stomer centricity different from customer service? How can an organization anticipate customer needs? How can customer centricity be utilized to gai n competitive advantage over industrial peers? How to fix responsibility f or customer experience?\n\nHow to enrich a customer centric culture in the organization? These are certain challenges that might put an organization into a predicament that wants to test out waters in the field of customer centricity. Thus\, it becomes compelling for the management to be well ac quainted with practicalities that come along with being a customer centric organization.\n\nAny organization that treats customer satisfaction and e xperience as an afterthought is unable to create long-lasting business val ue. Understanding customer centricity is need of the hour for corporations .\n\nXcelerate Training Institute Talent Solutions has introduced a Custom er Centricity course to provide its learner up-to-date informational mater ial and counsel regarding the subject. The course aims to train employees\ , professionals and businessperson with key insights of customer centricit y and related topics.\n\nThe training program will convert employees into active members striving to cultivate customer centric culture. Customer ap propriate behavior needs to be taught and slowly enriched within employee conduct. This is made possible through this responsive training program. T he program will help participants understand the latest trends\, tactics a nd strategies needed to create sustainable value for customers.\n\nLearnin g Objectives\n\nOn successful completion of the Customer Centricity Traini ng Program\, participants shall be able to:\n\n Create a positive custome r experience throughout the journey of the customer\n Fix role of every e mployee in developing a customer centric culture\n Enhance customer satis faction by creating a personalized experience for customers\n Design cust omer-centric programs that will help in gaining a competitive advantage in the market\n Align products and processes to customer needs and enhance the customer journey\n Increase customer retention through better custome r-centrist programs and thus cutting customer acquisition costs\n Acquire knowledge of latest practices and applications used for the purpose of cu stomer centricity\n\nTraining Methodology\n\n Interactive sessions\n Cas e studies\n Problem solving exercises\n Group Discussions\n Management Games\n Role playing/role modelling\n Presentations\n\nXcelerate Trainin g Institute Talent Solutions follows the ‘Do-Review-Learn-Apply’ model .\n\nBenefits For Your Organization\n\nParticipants upon successful comple tion of Customer Centricity course\, shall benefit their organization in t he following manner:\n\n Bring together an efficient workforce dedicated to working towards customer centricity\n Develop acumen necessary for tim ely recognizing customer needs and expectations\n Efficiently design the experience for relevant customers\n Strive to deliver best experience at minimum cost\n Develop a healthy environment within the organization focu sed on sustainable competitiveness\n Create differentiation among peers t hrough enhanced customer centric strategies\n ensuring better customer re tention\n Understand risks of disregarding customer centricity\n\nBenefit s For You\n\nUpon successful completion of the Customer Centricity course\ , participants shall benefit at a personal level in the following manner:\ n\n Learn to use various customer centric metric and variables\n Develop customer focused leadership among management and teams\n Understand ever y decision needs to consider the customer perspective including operationa l decisions\, hence improving and evolving dynamic decision-making\n Gath er a better understanding of customer journey and attempt to create value on different touch points\n Learn to anticipate probable hurdles in the p ath of customer journey\n\nTarget Audience\n\n Marketing managers/Marketi ng heads\n Customer Service Professionals/Leaders and Managers\n Custome r relationship managers/Relationship managers\n General managers\n Sales professionals\, salesperson\n Start-up founders\, entrepreneurs\n\nCours e Outline\n\nUnderstanding Customer Centricity\n\n Inter relatedness betw een customer service\, customer experience and customer centricity\n Prod uct centricity vs. customer centricity\n Delivering on customer centricit y\n Customer centric data model\n Developing customer centric culture\n Challenges and difficulties encountered in becoming customer centric orga nization\n\nCustomer Equity\n\n Brand equity\n Customer vs. brand equity \n Calculating customer equity\n Ways to increase customer equity\n\nCus tomer Lifetime Value\n\n Customer lifetime value calculation methods: lif espan formula\, predictive formula\n Customer profitability and lifetime value\n Value creation through supply chain management\n CLV model: Pare to model\, etc.\n\nCustomer Relationship Management\n\n Internal and exte rnal relationship\n Transactional approach vs. relationship approach\n C ustomer profile analysis\n Strategic CRM planning and implementation\n\nD eveloping Competitive Advantage\n\n Creating economic value\n Creating s uperior value\n Customer value creation\n\nDeveloping Customer-centrist S trategy \n\n Customer value proposition\n Problem-solving approach\n Cu stomer-centric selling\n Customer innovation\n Utilizing customer feedba ck in strategy formulation\n\nMarketing Perspective\n\n Customer acquisit ion\n Customer loyalty\n Measuring customer satisfaction\n\nComprehendin g Customer Needs and Expectations\n\n Product proliferation\n Customer p erception analysis\n Customer behavior\n Group customer\n Customer expe ctation of service\n Meeting diverse customer needs\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM3.jpeg CATEGORIES:Customer Service LOCATION:London Training Courses\, The Ritz London Hotel\, London\, UK\, Un ited Kingdom X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Ritz London Hotel\, Lon don\, UK\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=London Training Cours es:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT DTSTART:20250330T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR