BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:947@x8ti.com DTSTART;TZID=Europe/Madrid:20260420T090000 DTEND;TZID=Europe/Madrid:20260424T130000 DTSTAMP:20260215T182436Z URL:https://x8ti.com/event/customer-centricity-2/ SUMMARY:Customer Centricity DESCRIPTION:Introduction\nHow do you build customer centricity? Every organ ization has a business philosophy that guides the way they conduct themsel ves. When a business philosophy places their customer at the center of the ir operations it is said to be customer centric.\n\nFor an organization co mmitted to customer centricity\, customer satisfaction isn’t just anothe r shoptalk that businesses engage in to remain in trend. Organizations fol lowing customer centricity religiously keep customers in focus while takin g and implementing any decision.\n\nHow is the concept of customer centric ity different from customer service? can customer centricity be utilized t o gain competitive advantage over industrial peers? How to fix responsibil ity for customer experience?\n\nAny organization that treats customer sati sfaction and experience as an afterthought is unable to create long-lastin g business value. Understanding customer centricity is need of the hour fo r corporations.\n\nXcelerate Training Institute Talent Solutions has intro duced a Customer Centricity course to provide its learner up-to-date infor mational material and counsel regarding the subject. The course aims to tr ain employees\, professionals and businessperson with key insights of cust omer centricity and related topics.\nLearning Objectives\nOn successful co mpletion of the Customer Centricity Training Program\, participants shall be able to:\n\n Create a positive customer experience throughout the jour ney of the customer\n Fix role of every employee in developing a customer centric culture\n Enhance customer satisfaction by creating a personaliz ed experience for customers\n Design customer-centric programs that will help in gaining a competitive advantage in the market\n Align products an d processes to customer needs and enhance the customer journey\n Increase customer retention through better customer-centrist programs and thus cut ting customer acquisition costs\n Acquire knowledge of latest practices a nd applications used for the purpose of customer centricity\n\nTraining Me thodology\n\n Interactive sessions\n Case studies\n Problem solving exe rcises\n Group Discussions\n Management Games\n Role playing/role model ling\n Presentations\n\nXcelerate Training Institute Talent Solutions fol lows the ‘Do-Review-Learn-Apply’ model.\nBenefits For Your Organizatio n\nParticipants upon successful completion of Customer Centricity course\, shall benefit their organization in the following manner:\n\n Bring toge ther an efficient workforce dedicated to working towards customer centrici ty\n Develop acumen necessary for timely recognizing customer needs and e xpectations\n Efficiently design the experience for relevant customers\n Strive to deliver best experience at minimum cost\n Develop a healthy en vironment within the organization focused on sustainable competitiveness\n Create differentiation among peers through enhanced customer centric str ategies\n ensuring better customer retention\n Understand risks of disre garding customer centricity\n\nBenefits For You\nUpon successful completio n of the Customer Centricity course\, participants shall benefit at a pers onal level in the following manner:\n\n Learn to use various customer cen tric metric and variables\n Develop customer focused leadership among man agement and teams\n Understand every decision needs to consider the custo mer perspective including operational decisions\, hence improving and evol ving dynamic decision-making\n Gather a better understanding of customer journey and attempt to create value on different touch points\n Learn to anticipate probable hurdles in the path of customer journey\n\nTarget Audi ence\n\n Marketing managers/Marketing heads\n Customer Service Professio nals/Leaders and Managers\n Customer relationship managers/Relationship m anagers\n General managers\n Sales professionals\, salesperson\n Start- up founders\, entrepreneurs\n\nCourse Outline\nUnderstanding Customer Cent ricity\n\n Inter relatedness between customer service\, customer experien ce and customer centricity\n Product centricity vs. customer centricity\n Delivering on customer centricity\n Customer centric data model\n Deve loping customer centric culture\n Challenges and difficulties encountered in becoming customer centric organization\n\nCustomer Equity\n\n Brand e quity\n Customer vs. brand equity\n Calculating customer equity\n Ways to increase customer equity\n\nThe Customer Lifetime Value\n\n Customer l ifetime value calculation methods: lifespan formula\, predictive formula\n Customer profitability and lifetime value\n Value creation through supp ly chain management\n CLV model: Pareto model\, etc.\n\nCustomer Relation ship Management\n\n Internal and external relationship\n Transactional a pproach vs. relationship approach\n Customer profile analysis\n Strategi c CRM planning and implementation\n\nDeveloping Competitive Advantage\n\n Creating economic value\n Creating superior value\n Customer value crea tion\n\nDeveloping Customer-centrist Strategy \n\n Customer value proposi tion\n Problem-solving approach\n Customer-centric selling\n Customer i nnovation\n Utilizing customer feedback in strategy formulation\n\nMarket ing Perspective\n\n Customer acquisition\n Customer loyalty\n Measuring customer satisfaction\n\nComprehending Customer Needs and Expectations\n\ n Product proliferation\n Customer perception analysis\n Customer behav ior\n Group customer\n Customer expectation of service\n Meeting divers e customer needs\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM3.jpeg CATEGORIES:Customer Service LOCATION:Barcelona Training Courses\, Le Méridien Barcelona Hotel\, Barcel ona\, Spain\, Spain X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Le Méridien Barcelona Hote l\, Barcelona\, Spain\, Spain;X-APPLE-RADIUS=100;X-TITLE=Barcelona Trainin g Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Madrid X-LIC-LOCATION:Europe/Madrid BEGIN:DAYLIGHT DTSTART:20260329T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR