BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:931@x8ti.com DTSTART;TZID=Asia/Dubai:20261214T090000 DTEND;TZID=Asia/Dubai:20261218T130000 DTSTAMP:20260210T174512Z URL:https://x8ti.com/event/coaching-customer-service-skills-5/ SUMMARY:Coaching Customer Service Skills DESCRIPTION:Introduction\nCustomer service excellence is being recognized a s the holy grail of sales. Competent customer service helps in cultivating a pleasant customer experience. Positive recurring customer experience\, in turn\, generates customer satisfaction and loyalty towards the brand. I t is well known that customer service professionals are the first to inter act with prospective customers.\n\nWho is a customer service coach? – A well-experienced and established person of the industry\, most certainly. He or she understands various subtleties and nuances of customer service. They are needed to educate beginners in the field of customer service. Suc h a coach would equip them with the tools of the fundamentals of customer service. The need for coaching also arises for representatives who have be en working in customer service for a while but have not been up to date wi th the latest changes and developments.\n\nXcelerate Training Institute ta lent solutions understand that amidst the deluge of constant challenges fa ced by organizations\, customer service skills coaching can often take a b ackseat. Even if the organization is keen to provide training to its custo mer service staff\, it is faced with a lack of skilled leadership. To comb at these issues\, Xcelerate Training Institute has introduced this compact and effective ‘Coaching customer service skills training program’. Th e program has been created for coaches\, team leaders\, managers\, supervi sors\, or professionals who have been charged with the task of coaching th e customer skills within the staff. The course provides an analysis as to how different trainees have different needs and how their specific behavio r can be changed.\nLearning Objectives\nCoaching customer service skills t raining program aims to achieve the following objectives:\n\n Inculcate s uch a conducive environment within the organization that ensures continuou s learning\n Build an improvement of the customer service skills of each delegate\n Evolve team leaders and managers to coaches of customer servic e\n Build a trusting relationship between the coach and their team\n Cre ate modules in customer service aimed towards a common achievement of orga nizational goals\n Develop an efficient customer support system\n Curate ethics that prioritize the customer\n Build teams that aid in cultivatin g customer loyalty\n\n \;\nTraining Methodology\n\n Interactive sessi ons and lectures\n Presentations\n Management games\n Role-playing/mode lling\n Case studies\n Group discussions\n Problem-solving sessions\n\n  \;\nBenefits For Your Organization\nSuccessful completion of the trai ning program shall benefit the organization in the following ways:\n\n Re gular coaching will ensure that customer service staff is providing the mo st efficient and relevant service to its customers\n Have the customer se rvice team keep up with the latest trends of the market\n Develop a dynam ic sales force that understands different ways to deal with difficult cust omer situations\n Polish skills of the existing team leaders and managers \n Develop efficient goal-setting criteria that would meet the benchmark of quality\n Develop a functional feedback and monitoring system through which leaders and managers can constantly review upcoming challenges and i ssues\n This training will result in better employee engagement\n\n \ ;\nBenefits For You\nSuccessful completion of the training program shall b enefit participants at a personal level in the following ways:\n\n Coache s shall receive a fact-based and honest feedback system from representativ es who will help them improve their coaching skills\n Coaches shall be ab le to appreciate that every representative has a different understanding g round\n Coaches will learn how to tackle different personalities in an ef fective manner\n Enhance better decision-making skills and develop quick thinking to tackle challenging situations\n Participants will gain deeper insight into the internal as well as the external operational environment \n Participants will better their understanding of the firm which will he lp them advance in their careers\n\n \;\nTarget Audience\n\n Team lea ders\n Managers\n Sales executives\n Supervisors\n Marketing heads\n Entrepreneurs\n Start-up founders\n\n \;\nCourse Outline\nIntroductio n to coaching skills\n\n Role of coaches\n Importance of coaching in cus tomer service\n Appreciating customer service dynamism\n Managing and co aching – Find your balance!\n Developing leadership approach\n GROW co aching model: goal\, reality\, options\, will\n Coaching methods: job sha dowing exchange\, job rotation\n\n \nDiscussing essentials of coaching of customer service skills\n\n Set customer service standards for beginners \n Discuss customer service goals\n Prepare your participants for outsta nding service\n\n \nDeveloping conducive coaching environment\n\n Coachi ng process\n Connecting with the trainees\n Identifying problem areas\n Timely review and feedback\n\n \;\nGoal setting and assessing perform ance\n\n Developing action of plan\n Ensuring clarity of goals\n Settin g quality standards\n Changing people’s behavior\n\n \;\nDealing wi th dynamic and difficult customer situations\n\n Keeping up-to-date with product information\n Handling complaints\n Dealing with angry customers \n Not taking customer anger personally\n\n \;\nBarriers to developin g a trusting relationship\n\n Creating accountability\n Keeping a balanc e between the expectation of coach and coaches\n Allowing for autonomy\n\ n \;\nCoaching with data\n\n Working with feedback\n Preparing tip s heets\n Assessment and project\n\n \;\nWorking on communication skill s\n\n Developing patience and empathy\n Importance of non-verbal communi cation\n listening skills\n\n \;\nChallenges to coaching\n\n Maintai ning confidentiality\n Recognizing conflict of interests\n Managing resi stance to change\n Fear of criticism in trainees\n\n \;\nEssential co aching analytical skills\n\n Developing analytical thinking\n Analyzing learner’s shortcomings\n Using analytical tools for decision making\n\n  \;\nIdentifying challenges to delivering satisfying service\n\n Empo wer and motivate participants\n Customer service as per phase of the cust omer journey\n Use of right tools to deliver service\n Common challenges in customer service &\; how to overcome them\n\n \;\nDeveloping cu stomer-eccentric culture in a team\n\n How to place your customer first!\ n Creating your customer mission statement\n Guidance on attracting cust omers\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.19-PM.jpeg CATEGORIES:Customer Service LOCATION:http://online END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Dubai X-LIC-LOCATION:Asia/Dubai BEGIN:STANDARD DTSTART:20251214T090000 TZOFFSETFROM:+0400 TZOFFSETTO:+0400 TZNAME:+04 END:STANDARD END:VTIMEZONE END:VCALENDAR