BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:918@x8ti.com DTSTART;TZID=Asia/Dubai:20260302T090000 DTEND;TZID=Asia/Dubai:20260306T130000 DTSTAMP:20260210T180322Z URL:https://x8ti.com/event/basic-customer-service/ SUMMARY:Basic Customer Service DESCRIPTION:Introduction\nA customer is an integral part of an organization . We have often heard statements like “Customer is King” and “Custom er is always right”. These show us that in these times that customers ar e really important and critical to run the business.\n\nAny organization s elling a product or a service is always selling to the end customer\, the real key is to form that relationship and retain them. Customer service ha s been a crucial competency in organizations\, these days\, where each one is looking to enhance their skills of how we impress the customer and mak e them feel special.\n\nEvolution in business has made customer service sk ills a leading differentiator as the lifestyle of people keeps changing an d customers are looking for that extra and comfort. Earlier\, we had custo mers being satisfied and content with the product\, however today they wan t to look at the appeal\, the style\, the mannerisms\, and the extra that they can get. It is the “Service” that acts as the differentiator here .\n\nCustomer service is about having the basic fundamentals of respect\, listening\, genuine interest\, empathy\, and showing sincere appreciation. It is the right moment to take the skills to the next level and cultivate our personality where you can convert your customers and keep them in the business.\n\nImagine\, how would it be\, when a customer is your customer for life and says that he would purchase the product or service only from you? Would it be absolutely fantastic? This program will make you do just that. It is about developing your relationship with customer and going th e extra mile.\n\nThis Xcelerate training Institute course will empower you with the opportunity to develop and enhance the customer service skills o f going the extra mile which is critical for the customer in today’s tim es.\nLearning Objectives\nThis program equips you to work on your skill to listen to the customer’s needs\, what they require and how to address t heir pain areas and thereby increase the customer satisfaction index. This program is up-schilling yourself and going that extra mile to work with t he customer.\n\nUpon completing this Basic Customer Service Training Progr am successfully\, participants will be able to:\n\n Be equipped to unders tand the customer using a customer-focused approach\n Recognize the impor tance of customer service and the values required for it\n Be a proactive listener\, apply the listening skills and empathize with the customer\n Interact with the customer using effective communication skills\n Ask que stions using the Questioning Model\n Understand the customer expectations and work towards exceeding them\n Work on their body language and gestur es in order to showcase a professional approach\n\nTraining Methodology\nT his collaborative Basic Customer Service Training Program will comprise of the following training methods:\n\n Presentations\n Role plays\n Group Discussions\n Lectures &\; Seminar Method\n Assignments\n Activitie s\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &\; Fun ctional Exercises\n\nThe program structure is a detailed and interactive s ession\, following a two-way communication\, we work with the participant to ensure that they are able to get a practical experience of how to inter act with the customer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ mod el.\nBenefits For Your Organization\nOrganizations wanting to make their c ustomers feel special and important should look at nominating their employ ees for this program.\n\nCompanies who nominate their employees to partici pate in this Basic Customer Service Program can benefit in the following w ays:\n\n Gain higher customer satisfaction from their consumer/end-user\n Have their employees work on their interpersonal skills\n Employees wil l focus on a more professional approach to interact with the customer\n R eduction in complaints from the customer\n The organization will be known for going the extra mile to support the customer\n\nBenefits For You\nAn individual can benefit from this program in various ways only out of their willingness and participation.\n\nIndividuals who participate in this Bas ic Customer Service Training Program can gain from it in the following way s:\n\n Know who the customer is and what do they expect?\n Understand ho w to interact with the customer and make them feel important\n Gain a cle ar understanding of our personality and the customer’s personality and h ow we can adapt to serve better\n Get a detailed understanding of communi cation skills\, body language and listening skills to interact with the cu stomer and retain them for life\n Have a reduction in the complaints from customers and focus on customer satisfaction\n\n \;\nTarget Audience\ nThis Basic Customer Service Training Program would be suitable for anyone who is interacting with the customer and wants to cause their business to be known for excellent service.\n\nIf you are interacting with a customer \, these skills are a must in today’s times. If you’re an employee or a business owner\, this program is for you. Because this program is design ed for building a relationship with the customer\, building your credibili ty and gaining their trust.\nCourse Outline\nKnow your customer and create the foundation\n\n Recognize who is your customer and what are they look ing for?\n Understand the requirement of the customer\n Know the foundat ion of customer service\n Learn the pillars of customer service\n Know h ow to create a professional approach towards the customer\n\nCreate a prof essional approach to interact with the customer \n\n Focus on creating a successful interaction with the customer\n Understand the expectations of the customer\n Use conversational language to your advantage\n Recogniz e your strengths and areas where you need to work on\n\nCreate a vision\n\ n Assess your customer service approach and create a vision towards enhan cing the skill\n Create goals and set benchmarks of where you want to rea ch\n Use the bridge model to achieve goals\n Understand the process and use it to align the goals\n\nListening Skills\n\n Recognize that listenin g plays a critical role in customer service\n Know the different levels o f listening\n Look at the various factors to be worked on when listening to the customer\n Exercise working on the skill and listen instead of onl y hearing\n Listen to calm them down\, and deal with conflicts\n\nCommuni cation Skills\n\n Work towards building a two-way communication\n Recogn ize the types of communication\, know the various forms and the impact tha t they have\n Understand how communication works and doesn’t work\n Re cognize the filters to communication\n Identify the barriers to communica tion and work towards overcoming them\n\nBody Language – Non-Verbal Comm unication\n\n Recognize the importance of non-verbal communication\n Wor k towards creating a positive impression\n Develop positive energy by int eracting and using the right gestures\, actions\, and styles of body langu age\n\nEnhance the Customer Service Experience\n\n Understand your custom er\n Know that there are different kinds of customers\n Customize your i nteraction with each kind of customer\n Identify the questioning model an d work towards asking the right questions\n Recognize the different custo mer behaviors\n\nKnow your Personality Style\n\n Understand that each one has different personalities and behaviors\n Understand your own personal ity style\n Identify the personality styles of people around you and see how you can adapt\n Work towards the interaction in a logical and pragmat ic way\n Recognize the different personalities and find out how to mold y our behavior to get the best out of the interaction\n\nRecognize the diffe rent kinds of complaints and resolve them\n\n Recognize the different com plaints from a customer\n Implement a structure to work on those conflict s and complaints\n Use the learnings to resolve the complaints\n Reduce the complaints and category of complaints\n\nExcel at Customer Service \n\ n Exceed the brand value of your organization by building your credibilit y\, and keep customer’s trust\n Forming a connect with the customer to go the extra mile\n Use the 30-sec rule of Customer Service\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM.jpeg CATEGORIES:Customer Service LOCATION:Dubai Training Courses\, Hilton Dubai Palm Jumeirah\, Dubai\, UAE\ , United Arab Emirates X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Dubai Palm Jumeirah\ , Dubai\, UAE\, United Arab Emirates;X-APPLE-RADIUS=100;X-TITLE=Dubai Trai ning Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Dubai X-LIC-LOCATION:Asia/Dubai BEGIN:STANDARD DTSTART:20250302T090000 TZOFFSETFROM:+0400 TZOFFSETTO:+0400 TZNAME:+04 END:STANDARD END:VTIMEZONE END:VCALENDAR