BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.3.6//EN BEGIN:VEVENT UID:920@x8ti.com DTSTART;TZID=Asia/Kuala_Lumpur:20250915T090000 DTEND;TZID=Asia/Kuala_Lumpur:20250919T130000 DTSTAMP:20241206T115515Z URL:https://x8ti.com/event/basic-customer-service-3/ SUMMARY:Basic Customer Service DESCRIPTION:Introduction\n\nA customer is an integral part of an organizati on. We have often heard statements like “Customer is King” and “Cust omer is always right”. These show us that in these times that customers are really important and critical to run the business.\n\nAny organization selling a product or a service is always selling to the end customer\, th e real key is to form that relationship and retain them. Customer service has been a crucial competency in organizations\, these days\, where each o ne is looking to enhance their skills of how we impress the customer and m ake them feel special.\n\nEvolution in business has made customer service skills a leading differentiator as the lifestyle of people keeps changing and customers are looking for that extra and comfort. Earlier\, we had cus tomers being satisfied and content with the product\, however today they w ant to look at the appeal\, the style\, the mannerisms\, and the extra tha t they can get. It is the “Service” that acts as the differentiator he re.\n\nCustomer service is about having the basic fundamentals of respect\ , listening\, genuine interest\, empathy\, and showing sincere appreciatio n. It is the right moment to take the skills to the next level and cultiva te our personality where you can convert your customers and keep them in t he business.\n\nImagine\, how would it be\, when a customer is your custom er for life and says that he would purchase the product or service only fr om you? Would it be absolutely fantastic? This program will make you do ju st that. It is about developing your relationship with customer and going the extra mile.\n\nThis Xcelerate training Institute course will empower y ou with the opportunity to develop and enhance the customer service skills of going the extra mile which is critical for the customer in today’s t imes.\n\nLearning Objectives\n\nThis program equips you to work on your sk ill to listen to the customer’s needs\, what they require and how to add ress their pain areas and thereby increase the customer satisfaction index . This program is up-schilling yourself and going that extra mile to work with the customer.\n\nUpon completing this Basic Customer Service Training Program successfully\, participants will be able to:\n\n Be equipped to understand the customer using a customer-focused approach\n Recognize the importance of customer service and the values required for it\n Be a pro active listener\, apply the listening skills and empathize with the custom er\n Interact with the customer using effective communication skills\n A sk questions using the Questioning Model\n Understand the customer expect ations and work towards exceeding them\n Work on their body language and gestures in order to showcase a professional approach\n\nTraining Methodol ogy\n\nThis collaborative Basic Customer Service Training Program will com prise of the following training methods:\n\n Presentations\n Role plays\ n Group Discussions\n Lectures &\; Seminar Method\n Assignments\n A ctivities\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &a mp\; Functional Exercises\n\nThe program structure is a detailed and inter active session\, following a two-way communication\, we work with the part icipant to ensure that they are able to get a practical experience of how to interact with the customer. At ZTS\, we use the ‘Do-Review-Learn-Appl y’ model.\n\nBenefits For Your Organization\n\nOrganizations wanting to make their customers feel special and important should look at nominating their employees for this program.\n\nCompanies who nominate their employee s to participate in this Basic Customer Service Program can benefit in the following ways:\n\n Gain higher customer satisfaction from their consume r/end-user\n Have their employees work on their interpersonal skills\n E mployees will focus on a more professional approach to interact with the c ustomer\n Reduction in complaints from the customer\n The organization w ill be known for going the extra mile to support the customer\n\nBenefits For You\n\nAn individual can benefit from this program in various ways onl y out of their willingness and participation.\n\nIndividuals who participa te in this Basic Customer Service Training Program can gain from it in the following ways:\n\n Know who the customer is and what do they expect?\n Understand how to interact with the customer and make them feel important \n Gain a clear understanding of our personality and the customer’s per sonality and how we can adapt to serve better\n Get a detailed understand ing of communication skills\, body language and listening skills to intera ct with the customer and retain them for life\n Have a reduction in the c omplaints from customers and focus on customer satisfaction\n\n \;\n\n Target Audience\n\nThis Basic Customer Service Training Program would be s uitable for anyone who is interacting with the customer and wants to cause their business to be known for excellent service.\n\nIf you are interacti ng with a customer\, these skills are a must in today’s times. If you’ re an employee or a business owner\, this program is for you. Because this program is designed for building a relationship with the customer\, build ing your credibility and gaining their trust.\n\nCourse Outline\n\nKnow yo ur customer and create the foundation\n\n Recognize who is your customer and what are they looking for?\n Understand the requirement of the custom er\n Know the foundation of customer service\n Learn the pillars of cust omer service\n Know how to create a professional approach towards the cus tomer\n\nCreate a professional approach to interact with the customer \n\n Focus on creating a successful interaction with the customer\n Understa nd the expectations of the customer\n Use conversational language to your advantage\n Recognize your strengths and areas where you need to work on \n\nCreate a vision\n\n Assess your customer service approach and create a vision towards enhancing the skill\n Create goals and set benchmarks of where you want to reach\n Use the bridge model to achieve goals\n Under stand the process and use it to align the goals\n\nListening Skills\n\n R ecognize that listening plays a critical role in customer service\n Know the different levels of listening\n Look at the various factors to be wor ked on when listening to the customer\n Exercise working on the skill and listen instead of only hearing\n Listen to calm them down\, and deal wit h conflicts\n\nCommunication Skills\n\n Work towards building a two-way c ommunication\n Recognize the types of communication\, know the various fo rms and the impact that they have\n Understand how communication works an d doesn’t work\n Recognize the filters to communication\n Identify the barriers to communication and work towards overcoming them\n\nBody Langua ge – Non-Verbal Communication\n\n Recognize the importance of non-verba l communication\n Work towards creating a positive impression\n Develop positive energy by interacting and using the right gestures\, actions\, an d styles of body language\n\nEnhance the Customer Service Experience\n\n Understand your customer\n Know that there are different kinds of custome rs\n Customize your interaction with each kind of customer\n Identify th e questioning model and work towards asking the right questions\n Recogni ze the different customer behaviors\n\nKnow your Personality Style\n\n Un derstand that each one has different personalities and behaviors\n Unders tand your own personality style\n Identify the personality styles of peop le around you and see how you can adapt\n Work towards the interaction in a logical and pragmatic way\n Recognize the different personalities and find out how to mold your behavior to get the best out of the interaction\ n\nRecognize the different kinds of complaints and resolve them\n\n Recog nize the different complaints from a customer\n Implement a structure to work on those conflicts and complaints\n Use the learnings to resolve the complaints\n Reduce the complaints and category of complaints\n\nExcel a t Customer Service \n\n Exceed the brand value of your organization by bu ilding your credibility\, and keep customer’s trust\n Forming a connect with the customer to go the extra mile\n Use the 30-sec rule of Customer Service\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM.jpeg CATEGORIES:Customer Service LOCATION:Kuala Lumpur Training Courses\, Banyan Tree Kuala Lumpur\, Kuala L umpur\, Malaysia\, Malaysia X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Banyan Tree Kuala Lumpur\, Kuala Lumpur\, Malaysia\, Malaysia;X-APPLE-RADIUS=100;X-TITLE=Kuala Lumpur Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Kuala_Lumpur X-LIC-LOCATION:Asia/Kuala_Lumpur BEGIN:STANDARD DTSTART:20240915T090000 TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:+08 END:STANDARD END:VTIMEZONE END:VCALENDAR