BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:913@x8ti.com DTSTART;TZID=Europe/Istanbul:20260209T090000 DTEND;TZID=Europe/Istanbul:20260213T130000 DTSTAMP:20260215T110307Z URL:https://x8ti.com/event/advanced-customer-service-skills/ SUMMARY:Advanced Customer Service Skills DESCRIPTION:Introduction\nAn organization ensures to keep relationships wit h their customers and treat them extra special. It is very important for a ny organization to treat their customers well and care for them in order t o be successful in their business.\n\nCustomer Service and Customer satisf action is considered to be the basic ingredient these days. The customer c onsiders this skill to be part of their lifestyle and hence it is crucial for us to go beyond the ordinary and create a memory for the customer when we serve them.\n\nThe advanced customer service skills are beyond the obv ious\, where greeting\, smile\, listening is all considered as a core and is assumed we are following those rituals. Here\, we look at how to create customer loyalty and also refer you by vouching for your service.\n\nHere the term people’s person is expected to be at the minimum and higher cu stomer service traits are developed. We work with the participants to work on their skills of respecting the customer and demonstrate genuine intere st\, understanding and empathy.\n\nThis Xcelerate training Institute cours e will empower you with the prospect to develop and enhance the customer s ervice skills of going the extra mile which is critical for the customer.\ nLearning Objectives\nIn the basic communication skills workshop\, we focu s a lot on how to communicate to the customer\, listen to them and thereby increase the customer satisfaction index. It is always about up-schilling yourself and going that extra mile to work with the customer.\n\nThe adva nce customer service skills program is beyond the obvious and focused on h ow to increase the resilience\, patience\, respect\, attention to details\ , pro activeness\, with this increasing our ability to be able to communic ate effectively and talk in a positive manner\, using the positive languag e and have a goal-focused approach. Use the skills\, and support team memb ers in handling escalations and in turn persuade the customer to create a win-win.\n\nUpon completing this Advanced Customer Service Skills Training Program successfully\, participants will be able to:\n\n Adapt an attitu de of patience and resilience when interacting with the customer\n Genera te respect and genuine interest for the customer\n Develop the right atti tude to increase loyalty with the customer\n Create a win-win approach wi th the customer\n Communicate in a persuasive manner\n Proactively deal with customer matters\n Learn the ability to handle difficult customers\n Respond to customer complaints effectively\n Have attentiveness to mino r details and exceed expectations\n Communicate positively and leave them with a smile\n Create faith and trust in the customer\n Understand the body language of the customer\n\nTraining Methodology\nThis collaborative Advanced Customer Service Skills Training Program will comprise of the fol lowing training methods:\n\n Presentations\n Role plays\n Group Discuss ions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Pol ls\n Surveys\n Whiteboard interaction\n Case Studies &\; Functional Exercises\n\nThe program structure is a comprehensive and interactive sess ion\, following a two-way communication\, we work with the participant to ensure that they are competent to get a practical experience of how to int eract with the customer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ m odel.\nBenefits For Your Organization\nCompanies who nominate their employ ees to participate in this Advanced Customer Service Skills Program can be nefit in the following ways:\n\n Have their employees work on their inter personal skills\n Employees will focus on a more professional approach to relate with the customer\n Reduction in complaints from the customer\n Employees will be responsible for partnering with the customer and create a win-win\n The organization will be known for going the extra mile to su pport the customer\n The organization will be known for being a customer- friendly company\n The organization will be known for having a humane sid e\n\nBenefits For You\nAn individual who thinks s/he knows how to attend t o the customer and has the basic skills of customer service. This is an op portunity to master the art of customer service.\n\nIndividuals who partic ipate in this Advanced Customer Service Skills Training Program can gain f rom it in the following ways:\n\n Develop the attitude of respect and cus tomer service\n Understand how to interact with the customer and make the m feel important\n Gain a clear understanding of self-awareness of our pe rsonality and the customer’s personality and how we can adapt to serve b etter\n Get a detailed understanding of communication skills\, body langu age to relate with the customer and retain them for life\n Have a reducti on in the complaints from customers and focus on customer satisfaction\n Be a brand and develop the skill to retain your customers\n\n \;\nTarg et Audience\nThis Advanced Customer Service Skills Training Program would be suitable for anyone who is interested in gaining customer loyalty and w ants to cause their business to be known for excellent service.\n\nIf you are interacting with a customer or manage a team\, these skills are a must in today’s times. If you’re an employee or a business owner\, this pr ogram is for you. Because this program is designed for building a relation ship with the customer\, building your credibility and gaining their trust .\n\n \;\nCourse Outline\nBuilding the right attitude \n\n Create an attitude of willingness to help\n Know that the customer is king\n Build the foundation of customer service\n Do not take it personally\n The at titude of sincerity to help goes a long way\n\nBuild patience and resilien ce \n\n Fundamental aspects of patience and resilience\n Manage the ange r of the customer\n Empathize and be in their shoes\n Be on the same sid e\n\nCreate a partnership \n\n Be attentive to their needs\n Alleviate t he customer requirements and deal with their frustration\n Be mindful of their requirement\n Give alternatives\n Be Professional in approach\n\nT horough Knowledge and Facts\n\n Have thorough knowledge of the product an d service\n Offer help if you don’t have the information\n Facts suppo rts and overpowers doubt\n\nCommunicate Positively – Excel at Customer S ervice\n\n Use the 30 Sec rule\n Persuade the customer by focusing on th eir needs\n Create happy customers by using positive language\n\nRead the customer language \n\n Understand the information by customers body lang uage\n Listen for the cues\n Act out immediately to deal with the situat ion\n Showcase charisma and a cheerful personality\n\nPro activeness is a ppreciated\n\n Manage your time\n Set goals and work towards them\n Hav e a goal focused approach\n Proactively attend to the requirements of the customer\n P re-empt the surprises and plan for them\n\nKnow your and cu stomer’s personality style\n\n Understand that each one has a different personality and behavior\n Understand your own personality style\n Know the personality styles of people around you and see how you can adapt\n Work towards the interaction in a logical and pragmatic way\n Recognize t he different personalities and find out how to mold your behavior to get t he best out of the interaction\n\nResolve Complaints and Escalations\n\n Use the learning to resolve the complaints\n Reduce the complaints and ca tegory of complaints\n Handle escalations\n Closing the interaction with the customer and send them happily\n\nKnow you are the brand\n\n Showcas e yourself as the brand\n Talk to the customer basis their needs\n Focus on cross-sell and up-sell\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM2.jpeg CATEGORIES:Customer Service LOCATION:Istanbul Training Courses\, Four Seasons Hotel Istanbul At The Bos phorus\, Istanbul\, Turkey\, Turkey X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Four Seasons Hotel Istanbul At The Bosphorus\, Istanbul\, Turkey\, Turkey;X-APPLE-RADIUS=100;X-TITLE= Istanbul Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Istanbul X-LIC-LOCATION:Europe/Istanbul BEGIN:STANDARD DTSTART:20250209T090000 TZOFFSETFROM:+0300 TZOFFSETTO:+0300 TZNAME:+03 END:STANDARD END:VTIMEZONE END:VCALENDAR