BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:917@x8ti.com DTSTART;TZID=Asia/Singapore:20261221T090000 DTEND;TZID=Asia/Singapore:20261225T130000 DTSTAMP:20260210T180207Z URL:https://x8ti.com/event/advanced-customer-service-skills-5/ SUMMARY:Advanced Customer Service Skills DESCRIPTION:Introduction\nAn organization ensures to keep relationships wit h their customers and treat them extra special. It is very important for a ny organization to treat their customers well and care for them in order t o be successful in their business.\n\nCustomer Service and Customer satisf action is considered to be the basic ingredient these days. The customer c onsiders this skill to be part of their lifestyle and hence it is crucial for us to go beyond the ordinary and create a memory for the customer when we serve them.\n\nWhen you already have an expectation and are well verse d with the basic customer service skills\, the customer looks for what is more that this service can give me. How can I feel this is value for my mo ney?\n\nIn this advanced customer service skills training\, we will look a t the different aspects of humaneness which are many times very important and yet not considered when getting trained for customer service.\n\nThe a dvanced customer service skills are beyond the obvious\, where greeting\, smile\, listening is all considered as a core and is assumed we are follow ing those rituals. Here\, we look at how to create customer loyalty and al so refer you by vouching for your service.\n\nHere the term people’s per son is expected to be at the minimum and higher customer service traits ar e developed. We work with the participants to work on their skills of resp ecting the customer and demonstrate genuine interest\, understanding and e mpathy.\n\nThis Xcelerate training Institute course will empower you with the prospect to develop and enhance the customer service skills of going t he extra mile which is critical for the customer.\nLearning Objectives\nIn the basic communication skills workshop\, we focus a lot on how to commun icate to the customer\, listen to them and thereby increase the customer s atisfaction index. It is always about up-schilling yourself and going that extra mile to work with the customer.\n\nThe advance customer service ski lls program is beyond the obvious and focused on how to increase the resil ience\, patience\, respect\, attention to details\, pro activeness\, with this increasing our ability to be able to communicate effectively and talk in a positive manner\, using the positive language and have a goal-focuse d approach. Use the skills\, and support team members in handling escalati ons and in turn persuade the customer to create a win-win.\n\nUpon complet ing this Advanced Customer Service Skills Training Program successfully\, participants will be able to:\n\n Adapt an attitude of patience and resil ience when interacting with the customer\n Generate respect and genuine i nterest for the customer\n Develop the right attitude to increase loyalty with the customer\n Create a win-win approach with the customer\n Commu nicate in a persuasive manner\n Proactively deal with customer matters\n Learn the ability to handle difficult customers\n Respond to customer co mplaints effectively\n Have attentiveness to minor details and exceed exp ectations\n Communicate positively and leave them with a smile\n Create faith and trust in the customer\n Understand the body language of the cus tomer\n\nTraining Methodology\nThis collaborative Advanced Customer Servic e Skills Training Program will comprise of the following training methods: \n\n Presentations\n Role plays\n Group Discussions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Polls\n Surveys\n Whitebo ard interaction\n Case Studies &\; Functional Exercises\n\nThe program structure is a comprehensive and interactive session\, following a two-wa y communication\, we work with the participant to ensure that they are com petent to get a practical experience of how to interact with the customer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ model.\nBenefits For Your Organization\nCompanies who nominate their employees to participate in th is Advanced Customer Service Skills Program can benefit in the following w ays:\n\n Have their employees work on their interpersonal skills\n Emplo yees will focus on a more professional approach to relate with the custome r\n Reduction in complaints from the customer\n Employees will be respon sible for partnering with the customer and create a win-win\n The organiz ation will be known for going the extra mile to support the customer\n Th e organization will be known for being a customer-friendly company\n The organization will be known for having a humane side\n\nBenefits For You\nA n individual who thinks s/he knows how to attend to the customer and has t he basic skills of customer service. This is an opportunity to master the art of customer service.\n\nIndividuals who participate in this Advanced C ustomer Service Skills Training Program can gain from it in the following ways:\n\n Develop the attitude of respect and customer service\n Underst and how to interact with the customer and make them feel important\n Gain a clear understanding of self-awareness of our personality and the custom er’s personality and how we can adapt to serve better\n Get a detailed understanding of communication skills\, body language to relate with the c ustomer and retain them for life\n Have a reduction in the complaints fro m customers and focus on customer satisfaction\n Be a brand and develop t he skill to retain your customers\n\n \;\nTarget Audience\nThis Advanc ed Customer Service Skills Training Program would be suitable for anyone w ho is interested in gaining customer loyalty and wants to cause their busi ness to be known for excellent service.\n\nIf you are interacting with a c ustomer or manage a team\, these skills are a must in today’s times. If you’re an employee or a business owner\, this program is for you. Becaus e this program is designed for building a relationship with the customer\, building your credibility and gaining their trust.\n\n \;\nCourse Out line\nBuilding the right attitude \n\n Create an attitude of willingness to help\n Know that the customer is king\n Build the foundation of custo mer service\n Do not take it personally\n The attitude of sincerity to h elp goes a long way\n\nBuild patience and resilience \n\n Fundamental asp ects of patience and resilience\n Manage the anger of the customer\n Emp athize and be in their shoes\n Be on the same side\n\nCreate a partnershi p \n\n Be attentive to their needs\n Alleviate the customer requirements and deal with their frustration\n Be mindful of their requirement\n Giv e alternatives\n Be Professional in approach\n\nThorough Knowledge and Fa cts\n\n Have thorough knowledge of the product and service\n Offer help if you don’t have the information\n Facts supports and overpowers doubt \n\nCommunicate Positively – Excel at Customer Service\n\n Use the 30 S ec rule\n Persuade the customer by focusing on their needs\n Create happ y customers by using positive language\n\nRead the customer language \n\n Understand the information by customers body language\n Listen for the c ues\n Act out immediately to deal with the situation\n Showcase charisma and a cheerful personality\n\nPro activeness is appreciated\n\n Manage y our time\n Set goals and work towards them\n Have a goal focused approac h\n Proactively attend to the requirements of the customer\n P re-empty the surprises and plan for them\n\nKnow your and customer’s personality style\n\n Understand that each one has a different personality and behavi or\n Understand your own personality style\n Know the personality styles of people around you and see how you can adapt\n Work towards the intera ction in a logical and pragmatic way\n Recognize the different personalit ies and find out how to mold your behavior to get the best out of the inte raction\n\nResolve Complaints and Escalations\n\n Use the learning to res olve the complaints\n Reduce the complaints and category of complaints\n Handle escalations\n Closing the interaction with the customer and send them happily\n\nKnow you are the brand\n\n Showcase yourself as the brand \n Talk to the customer basis their needs\n Focus on cross-sell and up-s ell\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM2.jpeg CATEGORIES:Customer Service LOCATION:http://online END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Singapore X-LIC-LOCATION:Asia/Singapore BEGIN:STANDARD DTSTART:20251221T090000 TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:+08 END:STANDARD END:VTIMEZONE END:VCALENDAR