BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:916@x8ti.com DTSTART;TZID=Europe/Madrid:20251020T090000 DTEND;TZID=Europe/Madrid:20251024T130000 DTSTAMP:20241206T103847Z URL:https://x8ti.com/event/advanced-customer-service-skills-4/ SUMMARY:Advanced Customer Service Skills DESCRIPTION:Introduction\n\nAn organization ensures to keep relationships w ith their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.\n\nCustomer Service and Customer sati sfaction is considered to be the basic ingredient these days. The customer considers this skill to be part of their lifestyle and hence it is crucia l for us to go beyond the ordinary and create a memory for the customer wh en we serve them.\n\nWhen you already have an expectation and are well ver sed with the basic customer service skills\, the customer looks for what i s more that this service can give me. How can I feel this is value for my money?\n\nIn this advanced customer service skills training\, we will look at the different aspects of humaneness which are many times very importan t and yet not considered when getting trained for customer service.\n\nThe advanced customer service skills are beyond the obvious\, where greeting\ , smile\, listening is all considered as a core and is assumed we are foll owing those rituals. Here\, we look at how to create customer loyalty and also refer you by vouching for your service.\n\nHere the term people’s p erson is expected to be at the minimum and higher customer service traits are developed. We work with the participants to work on their skills of re specting the customer and demonstrate genuine interest\, understanding and empathy.\n\nThis Xcelerate training Institute course will empower you wit h the prospect to develop and enhance the customer service skills of going the extra mile which is critical for the customer.\n\nLearning Objectives \n\nIn the basic communication skills workshop\, we focus a lot on how to communicate to the customer\, listen to them and thereby increase the cust omer satisfaction index. It is always about up-schilling yourself and goin g that extra mile to work with the customer.\n\nThe advance customer servi ce skills program is beyond the obvious and focused on how to increase the resilience\, patience\, respect\, attention to details\, pro activeness\, with this increasing our ability to be able to communicate effectively an d talk in a positive manner\, using the positive language and have a goal- focused approach. Use the skills\, and support team members in handling es calations and in turn persuade the customer to create a win-win.\n\nUpon c ompleting this Advanced Customer Service Skills Training Program successfu lly\, participants will be able to:\n\n Adapt an attitude of patience and resilience when interacting with the customer\n Generate respect and gen uine interest for the customer\n Develop the right attitude to increase l oyalty with the customer\n Create a win-win approach with the customer\n Communicate in a persuasive manner\n Proactively deal with customer matt ers\n Learn the ability to handle difficult customers\n Respond to custo mer complaints effectively\n Have attentiveness to minor details and exce ed expectations\n Communicate positively and leave them with a smile\n C reate faith and trust in the customer\n Understand the body language of t he customer\n\nTraining Methodology\n\nThis collaborative Advanced Custome r Service Skills Training Program will comprise of the following training methods:\n\n Presentations\n Role plays\n Group Discussions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &\; Functional Exercises\n\nThe program structure is a comprehensive and interactive session\, following a two-way communication\, we work with the participant to ensure that they are competent to get a practical experience of how to interact with the c ustomer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ model.\n\nBenefit s For Your Organization\n\nCompanies who nominate their employees to parti cipate in this Advanced Customer Service Skills Program can benefit in the following ways:\n\n Have their employees work on their interpersonal ski lls\n Employees will focus on a more professional approach to relate with the customer\n Reduction in complaints from the customer\n Employees wi ll be responsible for partnering with the customer and create a win-win\n The organization will be known for going the extra mile to support the cu stomer\n The organization will be known for being a customer-friendly com pany\n The organization will be known for having a humane side\n\nBenefit s For You\n\nAn individual who thinks s/he knows how to attend to the cust omer and has the basic skills of customer service. This is an opportunity to master the art of customer service.\n\nIndividuals who participate in t his Advanced Customer Service Skills Training Program can gain from it in the following ways:\n\n Develop the attitude of respect and customer serv ice\n Understand how to interact with the customer and make them feel imp ortant\n Gain a clear understanding of self-awareness of our personality and the customer’s personality and how we can adapt to serve better\n G et a detailed understanding of communication skills\, body language to rel ate with the customer and retain them for life\n Have a reduction in the complaints from customers and focus on customer satisfaction\n Be a brand and develop the skill to retain your customers\n\n \;\n\nTarget Audie nce\n\nThis Advanced Customer Service Skills Training Program would be sui table for anyone who is interested in gaining customer loyalty and wants t o cause their business to be known for excellent service.\n\nIf you are in teracting with a customer or manage a team\, these skills are a must in to day’s times. If you’re an employee or a business owner\, this program is for you. Because this program is designed for building a relationship w ith the customer\, building your credibility and gaining their trust.\n\n& nbsp\;\n\nCourse Outline\n\nBuilding the right attitude \n\n Create an at titude of willingness to help\n Know that the customer is king\n Build t he foundation of customer service\n Do not take it personally\n The atti tude of sincerity to help goes a long way\n\nBuild patience and resilience \n\n Fundamental aspects of patience and resilience\n Manage the anger of the customer\n Empathize and be in their shoes\n Be on the same side\ n\nCreate a partnership \n\n Be attentive to their needs\n Alleviate the customer requirements and deal with their frustration\n Be mindful of th eir requirement\n Give alternatives\n Be Professional in approach\n\nTho rough Knowledge and Facts\n\n Have thorough knowledge of the product and service\n Offer help if you don’t have the information\n Facts support s and overpowers doubt\n\nCommunicate Positively – Excel at Customer Ser vice\n\n Use the 30 Sec rule\n Persuade the customer by focusing on thei r needs\n Create happy customers by using positive language\n\nRead the c ustomer language \n\n Understand the information by customers body langua ge\n Listen for the cues\n Act out immediately to deal with the situatio n\n Showcase charisma and a cheerful personality\n\nPro activeness is app reciated\n\n Manage your time\n Set goals and work towards them\n Have a goal focused approach\n Proactively attend to the requirements of the c ustomer\n P re-empt the surprises and plan for them\n\nKnow your and cust omer’s personality style\n\n Understand that each one has a different p ersonality and behavior\n Understand your own personality style\n Know t he personality styles of people around you and see how you can adapt\n Wo rk towards the interaction in a logical and pragmatic way\n Recognize the different personalities and find out how to mold your behavior to get the best out of the interaction\n\nResolve Complaints and Escalations\n\n Us e the learning to resolve the complaints\n Reduce the complaints and cate gory of complaints\n Handle escalations\n Closing the interaction with t he customer and send them happily\n\nKnow you are the brand\n\n Showcase yourself as the brand\n Talk to the customer basis their needs\n Focus o n cross-sell and up-sell\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM2.jpeg CATEGORIES:Customer Service LOCATION:Madrid Training Courses\, Santo Mauro\, a Luxury Collection Hotel\ , Madrid\, Madrid\, Spain\, Spain X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Santo Mauro\, a Luxury Coll ection Hotel\, Madrid\, Madrid\, Spain\, Spain;X-APPLE-RADIUS=100;X-TITLE= Madrid Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Madrid X-LIC-LOCATION:Europe/Madrid BEGIN:DAYLIGHT DTSTART:20250330T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR