BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:29@x8ti.com DTSTART;TZID=Africa/Cairo:20260713T090000 DTEND;TZID=Africa/Cairo:20260717T130000 DTSTAMP:20260214T191202Z URL:https://x8ti.com/event/active-listening-skills-2/ SUMMARY:Active Listening Skills DESCRIPTION:Course Overview\n‘Listening’ is not just an activity that i s part of a conversation between two or more people. It goes much beyond t hat. Truly and meaningfully listening to understand the others’ point of view involves skills that surface after a considerable amount of analysis \, feedback and practice.\n\nThat’s why at Xcelerate Training Institute\ , we call it an ‘art’. Our research and work over the years have cause d us to firmly believe that individuals who practice active or empathetic listening are more likely to gain success in whatever they seek to accompl ish.\n\nActive listeners have found themselves on a quicker path to promot ions within the organisation. Managers who listen to their team members un derstand them better and the result is higher standards of performance\, e very single time.\n\nActive listening comes naturally to some\, but many o thers struggle in this essential area of executive functioning. It often h appens that bad listeners have no idea what they are doing incorrectly and end up frustrated as a result.\n\nThis course leverages specifically desi gned instructor-led modules help delegates understand why ‘Active Listen ing’ is important and then methodically reveal the many ways in which th is skill can be harnessed for success.\n\nThe initial modules in this cour se will help participants survey themselves to chart their own ability to listen actively\, on the communication map.\n\nThe course material is desi gned to guide each participant to work on the areas that are identified as their personal areas of growth in the area of active listening. Participa nts will learn the various ways in which listening can be displayed\, meas ured and improved as an ongoing developmental process.\n\nThis Xcelerate t raining course will empower you with everything you need to become an expe rt at Active Listening. Through this course\, you will be able to apply th e skill of Active Listening in your conversations at work and in your pers onal life. You will not only appear more confident and empathetic but you will see a transformation in your communication pattern.\n\nThe informatio n and practice gained through this course will also bridge the gap in your interpersonal skills. You will also be better positioned to contribute to your individual and team performance in serving both internal and externa l customers at all times.\nCourse Objectives \nThe main objective of this Active Listening Skills Training Course is to empower professionals with —\n\n the ability to use the art of ‘listening’ to build relationsh ips and transform every situation into a profitable one\n real-time feedb ack on their own display of empathetic listening\n the necessary skill to identify and clarify any misinterpretation caused due to the lack of effe ctive listening\n capability to demonstrate active listening even in situ ations of emotional distress and trauma\n the awareness to identify when a certain area of communication lacks active listening and tips to call it out with finesse\n the understanding of the great prowess and potential that a leader with good listening skills possesses\n the accomplishment o f having truly harnessed the innate art of active listening at all times\n \nTraining Methodology \nXcelerate Training Institute Solutions designs tr aining courses to cater to our training audience and their distinctive pro fessional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of our training pro grammes.\n\nWe encourage trainee participation through group discussions\, role-plays\, group activities\, assessments and more. Trainees are also r equested to share their experiences\, issues\, concerns and best practices from their respective organisations\, which are facilitated by the traine r to optimise learning for the entire participant group.\n\nIn alignment w ith the Xcelerate Talent Solutions’ unique training methodology\, this c ourse follows the Do–Review–Learn–Apply Model.\nOrganisational Benef its\nOrganisations whose professionals undertake this Active Listening Ski lls Training Course will benefit in the following ways:\n\n Individuals b ecome effective listeners and therefore contribute more productively to th e needs of their teams and stake-holders\n Fewer misunderstandings sited within team members and greater optimisation of human resources\n Greater credibility for the individual and the organisation\n Increased customer loyalty and satisfaction\n The decrease in the number of customer and st ake-holder escalations\n Market credibility increases because of customer recommendations\n Improved individual performance and achievement of tar gets\n Lower attrition as individuals feel invested in\, listened to\, va lued and motivated\n\nPersonal Benefits\nProfessionals attending this Acti ve Listening Skills Training Course will benefit in the following ways:\n\ n A clear understanding of the role of ‘active listening’ in the conv ersation cycle\n Increased self-awareness of one’s present ability to l isten actively\n Access to case studies\, videos and practice sessions ex clusively owned and run by Xcelerate Training Institute Solutions\n Abili ty to identify one’s area of opportunity to increase their ability to pr actice ‘Listening with Empathy’\n Understanding the impact of not bei ng an active listener on one’s image\n A sense of accomplishment contri buting to a steady practise of this skill and an overall improvement in pe rformance\n The ability to role-model this skill in the organisation for subordinates to learn from and imitate\n\nWho Should Attend?\n\n Senior m anagement of an organisation who may need to interact with their team-memb ers more closely as a result of organisational re-structure\n Finance adv isors and managers deployed in customer-facing roles\n responsible for pl acing consumer needs to sell products/services\n Executives who work in t eams\n Trainers\, teaching staff\, educators and administrators responsib le for interacting with students and faculty\n Human Resource Managers\, Executives and Leaders responsible for employee engagement\, performance a nd organisational development\n Government officials responsible for comm unication and administration in government sectors\n Hospital staff\, sup port staff in volunteer camps and faculty catering to the needs of patient s\n Any other professional who would like to improve their listening skil ls\n\nCourse Outline\nThe course will cover the following areas that are e ssential in understanding the importance of Active Listening and increasin g the participants’ ability to practice this skill effectively.\n\nIntro duction to Listening\n\n What is communication?\n The Communication Cycl e\n Part 1: Invite and Inform\n Part 2: Listen\n Active Listening\n\nSt ages of Listening\n\n Introduction\n Clarification\n Paraphrase\n Refl ection\n Summarization\n Practice and Role-plays\n\nListening Behaviour &\; Models\n\n Common Listening Behaviour\n Combative Listening\n Pa ssive Listening\n Empathetic Listening\n The HURIER model\n Application and Techniques\n\nTypes of Listening\n\n Introduction &\; self-assess ment\n Appreciative\n Empathetic\n Comprehensive\n Critical\n Case-st udy and Discussion\n\nListening with Empathy\n\n Stated and unstated need s\n Listening without Judgement\n Sharing\n Workplace Application\n Se lf-Assessment\n\nInternal Barriers to Listening\n\n Introduction to liste ning barriers\n Psychological barriers\n Personalising\n Attitudinal ba rriers\n Curiosity &\; questioning\n Ways to overcome internal barrie rs\n\nExternal Barriers to Listening\n\n Language barriers\n Physiologic al barriers\n Physical barriers\n Techniques to overcome external barrie rs\n\nAccents and Ethnicities\n\n Tip of the ice-berg\n Key words\n Lis ten to understand\n Global Communication\n Cross-cultural conversations\ n Summary &\; Feedback\n ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2022/10/12-1 .png CATEGORIES:Communication & Writing Skills LOCATION:Cairo Training Courses\, Kempinski Nile Hotel Garden City Cairo\, Cairo\, Egypt\, Egypt X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Kempinski Nile Hotel Garden City Cairo\, Cairo\, Egypt\, Egypt;X-APPLE-RADIUS=100;X-TITLE=Cairo Train ing Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Africa/Cairo X-LIC-LOCATION:Africa/Cairo BEGIN:STANDARD DTSTART:20250713T090000 TZOFFSETFROM:+0200 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR