BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1094@x8ti.com DTSTART;TZID=Asia/Bahrain:20261221T090000 DTEND;TZID=Asia/Bahrain:20261225T130000 DTSTAMP:20260210T175523Z URL:https://x8ti.com/event/sales-and-customer-service-5/ SUMMARY:Sales and Customer Service DESCRIPTION:Introduction\n86% of the customers stop purchasing products or a service from an organization due to a bad experience. Well\, it makes no difference how great a company you are or how great the product you sell. What matters is to keep the customer happy. If the relationship is not cr eated and if the service is poor\, then you are so sure to lose the busine ss and have an unhappy customer.\n\nA friend recently shared this incident with me\, she said\, “I recently had an experience with an organization \, where the organization had an amazing application set up\, where they d elivered goods at your doorstep\, however\, the logistics team kept delayi ng orders and hence the customer got tired of following up for refunds and cancelled orders\, which ended up for the customer to move their base to use another application to use their goods.\n\nThe good news for you is th at in today’s times it is not difficult to turn things around. Customer exactly knows what they want\, and it is this new lifestyle and way of bei ng treated that can be learnt right in this workshop.\n\nWhat is important is to transform your customer service from mediocre to awesome. Yes\, it won’t happen over-night\, yet it is a skill that can be learnt. The righ t combination of sales and customer service in the attitude is like the ri ght match just like the combo of salt and spice in your favorite dish. Wha t is important is to delight customers and engage them in exciting ways.\n \nThis Xcelerate Training Institute course will empower you with the oppor tunity to develop and enhance the sales and customer service skills of goi ng the extra mile which is critical for the customer.\nLearning Objectives \nIn the Sales and Customer Service Training Course\, we focus on creating committed individual with the right attitude for service and also going t he extra mile for delivering results and exceed expectation with the right selling skills.\n\nGood sales and customer service person have certain ke y qualities which are important to be learnt to build trust and credibilit y. A customer service sales team member in this workshop develops the expe rtise to grow the business by developing leads.\n\nThey recommend products and services and also attend to the needs in a manner where they can deal with the anticipated concerns and manage them. The representative here wo uld also be trained to up-sell and cross-sell to retain the customer.\n\nU pon completing this Sales and Customer Service Training Program successful ly\, participants will be able to:\n\n Know the importance of customer se rvice\n Deliver good customer service and make it a revenue generator\n Deal with the compliance and find resolutions\n Create happy customers an d retain them\n Make it easy to cross-sell and up-sell\n Identify buyer motives and close more sales\n Do compelling selling presentations\n Cre ate a win-win apport with the customer\n Produce respect and genuine inte rest for the customer\n Create a solution-based pitch and understand the customer requirements\n\nTraining Methodology\nThis collaborative sales an d customer service training program will comprise of the following trainin g methods:\n\n Presentations\n Role-plays\n Group Discussions\n Lectur es &\; Seminar Method\n Assignments\n Activities\n Polls\n Surveys\ n Whiteboard interaction\n Case Studies &\; Functional Exercises\n\nT he program structure is an itemized and interactive session following a tw o-way communication\, we work with the participant to ensure that they can get a practical experience of how to interact with the customer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ model.\nBenefits For Your Organiza tion\nOrganizations that want to make their customers feel special and imp ortant should look at nominating their employees for this program.\n\nComp anies who nominate their employees to participate in this Sales and Custom er Service Skills Training Program can benefit in the following ways:\n\n Create good customer service and a personalized approach with a human tou ch\n The organization shows to the customers they are cared for through t he ICARE model\n Considers an opportunity to grow their business\n Creat es competent sales and customer service personnel\n Believes in a profess ional approach towards their customers\n Builds a strong knowledge of the company and products\n Increase the sales of the organization\n Is proa ctive in dealing with the conflicts and complaints of the consumers\n Emp loyees will be responsible for connecting and partnering with the customer and create a win-win\n The organization will be known and recognized for going the extra mile to support the customer\n\nBenefits For You\nAn indi vidual who thinks s/he knows how to attend to the customer\, wants to go b eyond just the basic skills of customer service. This program is about exc elling at the selling skills and go expand on his customer engagement. Thi s is an opportunity to master the art of sales &\; customer service.\n\ nAn individual can benefit from this program in a variety of ways only out of their willingness and participation.\n\nIndividuals who participate in this Sales and Customer Service Skills Training Program can gain from it in the following ways:\n\n Cultivate and develop the attitude of respect and customer service\n Be a revenue generator for the organization by lea rning the right selling skills using customer service\n Proactively manag e the needs of your customer\n Make your customer feel important and do i t right the first time\n Learn to cross-sell and up-sell to your customer s\n Have a reduction in the complaints from customers and focus on custom er satisfaction\n\nTarget Audience\nThis Sales and Customer Service Traini ng Program would be suitable for anyone interested in retaining the custom ers for a lifetime. The sales professional who interacts with the customer not only to sell but also to give the right service. Create customer loya lty and wants to cause their business to be known for excellent service.\n \nIf you are interacting with a customer or manage a team\, these proficie ncy are a must in today’s times. If you’re an employee or a business o wner\, this course is for you. Because this program is designed for buildi ng a relationship with the customer\, building your credibility and gainin g their trust.\nCourse Outline\nCustomer Service Values\n\n Understand th e right requirement of the customers\n Adapt the attitude of customer ser vice\n Develop patience\, attentiveness and a goal-oriented focus\n Lear n the Top 16 customer service values and excel in customer engagement\n\nI s it Customer service vs sales or Customer Service &\; Sales\n\n Creat e a positive customer experience\n Do not sell to the customer. Make them buy from you\n Create a need and provide a benefit\n Integrate sales an d customer service to provide a positive experience\n\nPutting Customer Fi rst\n\n Enhance the success factors for customer centricity\n Coping wit h customers conflict online\n Using Practical Ethics to Develop and Impro ve Customer Service on the Front-line\n Avoid Undervaluing your customers \n Create a competitive advantage\n\nArt of Persuasion\n\n Personalize t o match the customer’s requirements\n Create a story to make the custom er want the product/service\n Communicate the message effectively\n Use Repetition to your advantage\n\nOutstanding Service \n\n Use principles t o maintain professionalism and intensify customer relationships\n Leverag e five approaches to engage and involve customers and build loyalty\n Fol low a steady and consistent process to efficiently resolve customer compla ints\n Retain current and attract new customers by entreating and request ing referrals\n Apply the rules for disagreeing agreeably\n Use a formul a for contributing ideas and disagreeing in an agreeable way\n\nIdentify B uyer Motives to Close More Sales\n\n Evaluate and assess buyer perspectiv es to move the sale forward\n Engage and involve the prospect’s emotion s in the buying process\n Influence and leverage best practices for advan cing the sale\, gaining commitment\, and closing\n Identify opportunities \n Find ways and means to ask for the sale with confidence\n\n iCare for Sales Excellence\n\n Create an care Framework for sales excellence\n Co nverting Challenges to Opportunities\n Build on Trust and Credibility\n\n  \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM1.jpeg CATEGORIES:Customer Service LOCATION:Manama Training Courses\, Wyndham Grand Manama Hotel\, Manama\, Ba hrain\, Bahrain X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Wyndham Grand Manama Hotel\ , Manama\, Bahrain\, Bahrain;X-APPLE-RADIUS=100;X-TITLE=Manama Training Co urses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Bahrain X-LIC-LOCATION:Asia/Bahrain BEGIN:STANDARD DTSTART:20251221T090000 TZOFFSETFROM:+0300 TZOFFSETTO:+0300 TZNAME:+03 END:STANDARD END:VTIMEZONE END:VCALENDAR