BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1091@x8ti.com DTSTART;TZID=Asia/Dubai:20250602T090000 DTEND;TZID=Asia/Dubai:20250606T130000 DTSTAMP:20241214T194812Z URL:https://x8ti.com/event/sales-and-customer-service-2/ SUMMARY:Sales and Customer Service DESCRIPTION:Introduction\n\n86% of the customers stop purchasing products o r a service from an organization due to a bad experience. Well\, it makes no difference how great a company you are or how great the product you sel l. What matters is to keep the customer happy. If the relationship is not created and if the service is poor\, then you are so sure to lose the busi ness and have an unhappy customer.\n\nA friend recently shared this incide nt with me\, she said\, “I recently had an experience with an organizati on\, where the organization had an amazing application set up\, where they delivered goods at your doorstep\, however\, the logistics team kept dela ying orders and hence the customer got tired of following up for refunds a nd cancelled orders\, which ended up for the customer to move their base t o use another application to use their goods.\n\nWhat’s the advantage of having a combination of Sales and Customer Service? Remember\, good custo mer service is always a revenue generator. Customers expect not only the s ales but also expect the service to be up to the mark.\n\nThe good news fo r you is that in today’s times it is not difficult to turn things around . Customer exactly knows what they want\, and it is this new lifestyle and way of being treated that can be learnt right in this workshop.\n\nWhat i s important is to transform your customer service from mediocre to awesome . Yes\, it won’t happen over-night\, yet it is a skill that can be learn t. The right combination of sales and customer service in the attitude is like the right match just like the combo of salt and spice in your favorit e dish. What is important is to delight customers and engage them in excit ing ways.\n\nThis Xcelerate Training Institute course will empower you wit h the opportunity to develop and enhance the sales and customer service sk ills of going the extra mile which is critical for the customer.\n\nLearni ng Objectives\n\nIn the Sales and Customer Service Training Course\, we fo cus on creating committed individual with the right attitude for service a nd also going the extra mile for delivering results and exceed expectation with the right selling skills.\n\nGood sales and customer service person have certain key qualities which are important to be learnt to build trust and credibility. A customer service sales team member in this workshop de velops the expertise to grow the business by developing leads.\n\nThey rec ommend products and services and also attend to the needs in a manner wher e they can deal with the anticipated concerns and manage them. The represe ntative here would also be trained to up-sell and cross-sell to retain the customer.\n\nUpon completing this Sales and Customer Service Training Pro gram successfully\, participants will be able to:\n\n Know the importance of customer service\n Deliver good customer service and make it a revenu e generator\n Deal with the compliance and find resolutions\n Create hap py customers and retain them\n Make it easy to cross-sell and up-sell\n Identify buyer motives and close more sales\n Do compelling selling prese ntations\n Create a win-win apport with the customer\n Produce respect a nd genuine interest for the customer\n Create a solution-based pitch and understand the customer requirements\n\nTraining Methodology\n\nThis colla borative sales and customer service training program will comprise of the following training methods:\n\n Presentations\n Role-plays\n Group Disc ussions\n Lectures &\; Seminar Method\n Assignments\n Activities\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &\; Function al Exercises\n\nThe program structure is an itemized and interactive sessi on following a two-way communication\, we work with the participant to ens ure that they can get a practical experience of how to interact with the c ustomer. At ZTS\, we use the ‘Do-Review-Learn-Apply’ model.\n\nBenefit s For Your Organization\n\nOrganizations that want to make their customers feel special and important should look at nominating their employees for this program.\n\nCompanies who nominate their employees to participate in this Sales and Customer Service Skills Training Program can benefit in the following ways:\n\n Create good customer service and a personalized appr oach with a human touch\n The organization shows to the customers they ar e cared for through the ICARE model\n Considers an opportunity to grow th eir business\n Creates competent sales and customer service personnel\n Believes in a professional approach towards their customers\n Builds a st rong knowledge of the company and products\n Increase the sales of the or ganization\n Is proactive in dealing with the conflicts and complaints of the consumers\n Employees will be responsible for connecting and partner ing with the customer and create a win-win\n The organization will be kno wn and recognized for going the extra mile to support the customer\n\nBene fits For You\n\nAn individual who thinks s/he knows how to attend to the c ustomer\, wants to go beyond just the basic skills of customer service. Th is program is about excelling at the selling skills and go expand on his c ustomer engagement. This is an opportunity to master the art of sales & \; customer service.\n\nAn individual can benefit from this program in a v ariety of ways only out of their willingness and participation.\n\nIndivid uals who participate in this Sales and Customer Service Skills Training Pr ogram can gain from it in the following ways:\n\n Cultivate and develop t he attitude of respect and customer service\n Be a revenue generator for the organization by learning the right selling skills using customer servi ce\n Proactively manage the needs of your customer\n Make your customer feel important and do it right the first time\n Learn to cross-sell and u p-sell to your customers\n Have a reduction in the complaints from custom ers and focus on customer satisfaction\n\nTarget Audience\n\nThis Sales an d Customer Service Training Program would be suitable for anyone intereste d in retaining the customers for a lifetime. The sales professional who in teracts with the customer not only to sell but also to give the right serv ice. Create customer loyalty and wants to cause their business to be known for excellent service.\n\nIf you are interacting with a customer or manag e a team\, these proficiency are a must in today’s times. If you’re an employee or a business owner\, this course is for you. Because this progr am is designed for building a relationship with the customer\, building yo ur credibility and gaining their trust.\n\nCourse Outline\n\nCustomer Serv ice Values\n\n Understand the right requirement of the customers\n Adapt the attitude of customer service\n Develop patience\, attentiveness and a goal-oriented focus\n Learn the Top 16 customer service values and exce l in customer engagement\n\nIs it Customer service vs sales or Customer Se rvice &\; Sales\n\n Create a positive customer experience\n Do not se ll to the customer. Make them buy from you\n Create a need and provide a benefit\n Integrate sales and customer service to provide a positive expe rience\n\nPutting Customer First\n\n Enhance the success factors for cust omer centricity\n Coping with customers conflict online\n Using Practica l Ethics to Develop and Improve Customer Service on the Front-line\n Avoi d Undervaluing your customers\n Create a competitive advantage\n\nArt of Persuasion\n\n Personalize to match the customer’s requirements\n Crea te a story to make the customer want the product/service\n Communicate th e message effectively\n Use Repetition to your advantage\n\nOutstanding S ervice \n\n Use principles to maintain professionalism and intensify cust omer relationships\n Leverage five approaches to engage and involve custo mers and build loyalty\n Follow a steady and consistent process to effici ently resolve customer complaints\n Retain current and attract new custom ers by entreating and requesting referrals\n Apply the rules for disagree ing agreeably\n Use a formula for contributing ideas and disagreeing in a n agreeable way\n\nIdentify Buyer Motives to Close More Sales\n\n Evaluat e and assess buyer perspectives to move the sale forward\n Engage and inv olve the prospect’s emotions in the buying process\n Influence and leve rage best practices for advancing the sale\, gaining commitment\, and clos ing\n Identify opportunities\n Find ways and means to ask for the sale w ith confidence\n\n iCare for Sales Excellence\n\n Create an care Framewo rk for sales excellence\n Converting Challenges to Opportunities\n Build on Trust and Credibility\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.21-PM1.jpeg CATEGORIES:Customer Service LOCATION:Dubai Training Courses\, Hilton Dubai Palm Jumeirah\, Dubai\, UAE\ , United Arab Emirates X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Dubai Palm Jumeirah\ , Dubai\, UAE\, United Arab Emirates;X-APPLE-RADIUS=100;X-TITLE=Dubai Trai ning Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Asia/Dubai X-LIC-LOCATION:Asia/Dubai BEGIN:STANDARD DTSTART:20240602T090000 TZOFFSETFROM:+0400 TZOFFSETTO:+0400 TZNAME:+04 END:STANDARD END:VTIMEZONE END:VCALENDAR