BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:1052@x8ti.com DTSTART;TZID=Africa/Casablanca:20260406T090000 DTEND;TZID=Africa/Casablanca:20260410T130000 DTSTAMP:20260215T193032Z URL:https://x8ti.com/event/customer-service-excellence-2/ SUMMARY:Customer Service Excellence DESCRIPTION:Introduction\nThe way an organization interacts with its custom er base directly affects its business growth. Satisfied customers not only visit back to make more purchases\, but they also pass on positive recomm endations to other prospective customers which improves the future scope o f the sale.\n\nLately\, the focus for a new generation of organizations ha s been on providing their customers with a differentiated experience- some thing that sets them apart from their competitors. Customer service excell ence is becoming an important element in providing this experience.\n\nIt takes a great amount of concentrated effort to build a customer conducive environment that prioritizes their customers need. Often satisfaction of c ustomers takes a backseat in the frenzied routine of targets and deadlines which ultimately results in customer dissatisfaction and hence leads to c ontraction of the customer base.\n\nRecognizing the need for a customer fo cused environment in the present competitive scenario\, Xcelerate Training Institute Talent Solutions has brought together a Customer Service Excell ence Training Course. The training course drives home the weightage custom er service carries in overall business growth.\n\nWith practical lessons\, participants gain first-hand knowledge in this context. The course aims t o impart insight regarding various tools and techniques used in the corpor ate world. The course is a per-requisite for any associate looking to unde rstand the ideology behind customer service excellence and is willing to g et well-versed in the same.\nLearning Objectives\nOn successful completion of Customer Service Excellence Training course\, participants shall be ab le to:\n\n Read well the needs of the customers and come up with proposit ions to meet those needs\n Maintain a sustainable long-lasting relationsh ip with its customer base\n Exceed customer expectations by designing per sonalized experiences for the customer\n Find innovative ways to add valu e for the customer through customer service\n Develop a better communicat ion channel with customers that provides for an effective feedback system and follow-up\n Recognize customer complaints as a way to improve their f unctioning\n Develop an efficient way to measure customer service excelle nce and evaluate the performance of the sales workforce\n Enhance sales o f the company and ensure business growth\n Reduce price sensitivity of cu stomers as loyal customers are willing to pay more for the same product an d service\n\nTraining Methodology\n\n Interactive sessions\n Case studie s\n Problem-solving exercises\n Group Discussions\n Management Games\n Role-playing/role modelling\n Presentations\n\nXcelerate Training Instit ute Talent Solutions follows the ‘Do-Review-Learn-Apply’ model.\nBenef its For Your Organization\nParticipants upon successful completion of Cust omer Service Excellence Course\, shall benefit their organization in the f ollowing manner:\n\n The organization will be able to retain its customer s for the long term and thereby reducing its customer acquisition cost\n Customers satisfied with service excellence tend to pass on positive word of mouth recommendations to prospective customers which aid in business gr owth\n Businesses with their service excellence are able to create a comp etitive advantage in the industry\n Well trained staff equipped with the latest knowledge and tools are more motivated and empowered. They are able to create better connections with their customers which benefits both the customer and the staff\n Improve the profitability of the business throu gh increased sales\n Build a positive image and reputation in the market for being a customer caring organization\n\nBenefits For You\nUpon success ful completion of the Customer Service Excellence training course\, partic ipants shall benefit at a personal level in the following manner:\n\n Sal e representatives equipped with better knowledge and techniques tend to de al with difficult situations in a much more professional manner. This empo wers them and motivates them to perform better\n Improving morale of the sales team as they will be better prepared which will enhance productivity \n Better communication and listening skills\n Developing a progressive set of skills in customer dealing which will help them in advancing their career\n Enhancing emotional connect and empathy with the customers\, par ticipants shall be able to timely achieve their targets\n\nTarget Audience \n\n Senior Marketing Managers/ Marketing Heads\n Customer Relationship Managers/ Relationship Managers\n Customer Service Professionals/ Supervi sors/ Team Leaders and Managers\n Sales Professionals\, Salesperson\n Sa les Analysts\n Start-up Founders\, Entrepreneurs\n\nCourse Outline\nIntro duction to Customer Service Excellence\n\n Concept of service excellence\ n Benefits of customer service excellence\n Using customer service excel lence to build competitive advantage\n Recognizing shift from product-cen trist to a customer centric organization\n\n \;\nUnderstanding Custome r Needs and Expectations\n\n Customer journey mapping\n Identifying cust omer expectations before\, during and after-sales\n Adding value through customer service\n Customizing customer service\n\nDeveloping Loyalty Pro grams\n\n Identifying the loyalty ladder\n Customer loyalty\n Customer lifetime value\n Designing referral programs\n Real-world examples of lo yalty programs\n\nEnhancing Customer Experience\n\n Customer experience i ndex\n Customer feedback communication channels\n Use of innovation in e nhancing customer experience\n\nDeveloping Customer Service Strategy\n\n Strengthening sales team\n Using technology: chat-bots\, data analytics\, artificial intelligence\n Multi-channel servicing\n\nElements of Custome r Service Excellence\n\n Developing communicators\n Developing empathy a nd connect\n Working on response time\n Product knowledge\n Identifying key performance indicators\n\nCustomer Need Research Methods\n\n Qualita tive methods of recognizing customer needs\n Quantitative methods of reco gnizing customer needs\n\nDeveloping Service Excellence Culture\n\n Incre asing employee engagement through leadership\n Prioritizing on building c ustomer relationships\n Creating accountability team\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.23-PM1.jpeg CATEGORIES:Customer Service LOCATION:Casablanca Training Courses\, Four Seasons Hotel Casablanca\, Casa blanca\, Morrocco\, Morocco X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Four Seasons Hotel Casablan ca\, Casablanca\, Morrocco\, Morocco;X-APPLE-RADIUS=100;X-TITLE=Casablanca Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Africa/Casablanca X-LIC-LOCATION:Africa/Casablanca BEGIN:STANDARD DTSTART:20260322T030000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:+01 END:STANDARD END:VTIMEZONE END:VCALENDAR