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UID:1045@x8ti.com
DTSTART;TZID=Asia/Kuala_Lumpur:20261207T090000
DTEND;TZID=Asia/Kuala_Lumpur:20261211T130000
DTSTAMP:20260215T182800Z
URL:https://x8ti.com/event/customer-relationship-management-crm-5/
SUMMARY:Customer Relationship Management (CRM)
DESCRIPTION:Introduction\nWith the onset of building a relationship with th
 e customer\, it is very important to record the information in a manner it
  is readily available. This customer relationship management (CRM) certifi
 cation training course equips you to understand and apply the aspects of t
 he CRM and manage the relationship well.\n\nThe business demands critical 
 follow up and customers definitely appreciate an individual go the extra m
 ile to serve them. This training ensures greater insight to empower the pa
 rticipants in learning the different mechanisms of the CRM and have high l
 evel of customer satisfaction.\n\nThis Xcelerate Training Institute course
  will enable the individual to support the customer with all the details r
 eadily available in the Customer Relationship Management System and ensure
  a fact-based interaction.\nLearning Objectives\nThe customer relationship
  management (CRM) certification training trains you to understand the impo
 rtance and application of the CRM system. It helps in noting the details a
 nd responding to the customer using a fact-based method.\n\nIt allows savi
 ng all the information in one place and create a follow through in a profe
 ssional manner. The business information no longer is based on an individu
 al and is available to the organization and can be used by the required in
 dividuals.\n\nUpon completing this Customer Relationship Management (CRM) 
 Certification Training Course successfully\, participants will be able to:
 \n\n 	Recognize why Customer Relationship Management (CRM) system is essen
 tial\n 	Know the best practices of CRM implementation\n 	Explain the value
  generated by using the customer relationship management tool\n 	Support t
 eams and individuals to strategize and set key milestones for using the CR
 M\n 	Determine the benefits of using a CRM system\n 	Application of the CR
 M system\n 	Support the customer by using the CRM\n 	Apply the learnings t
 o enhance customer service\, sales and marketing\n 	Document the interacti
 ons with the customer to follow through\n\nTraining Methodology\nThe Custo
 mer Relationship Management (CRM) Certification Training Course will be co
 nducted in a highly effective manner and will comprise of the following tr
 aining methods:\n\n 	Presentations\n 	Live Online Tool Usage\n 	Examples\n
  	Group Discussions\n 	Assignments\n 	Lectures &amp\; Seminar Method\n 	Ac
 tivities\n 	Polls\n 	Surveys\n 	Whiteboard interaction\n 	Case Studies &am
 p\; Functional Exercises\n\nThe program structure is a detailed and intera
 ctive session\, following a two-way communication\, we work with the parti
 cipant to ensure they are able to get a practical experience of how to int
 eract with the customer.\n\nAt ZTS\, we use the ‘Do-Review-Learn-Apply
 ’ model.\nBenefits For Your Organization\nOrganizations who want to show
 case a professional approach when interacting with the customer and want t
 o have all information readily available using a systemic approach than a 
 person-based approach should nominate their employees for this program.\n\
 nCompanies who nominate their employees to participate in this Customer Re
 lationship Management (CRM) Training Course can benefit in the following w
 ays:\n\n 	Train their employees in building the right attitude of entering
  data in the CRM\n 	Know the benefits of the CRM and learn how to use it\n
  	Create a strategy to implement the CRM process in the organization\n 	Ha
 ve all the customer information readily available anywhere at any time\n 	
 Learn the best practices in Customer Relationship Management administratio
 n\n 	Learn ways to analyse the information and know how to create reports\
 n 	Create a fact-based interaction with the customer\n 	Have business info
 rmation no longer be person dependent and be available to the organization
 \n 	Have a process-based approach\n\nBenefits For You\nAn individual can b
 enefit from this program in various ways only out of their willingness and
  participation.\n\nIndividuals who participate in this Customer Relationsh
 ip Management (CRM) Certification Training Course can gain from it in the 
 following ways:\nTarget Audience\nThis Customer Relationship Management (C
 RM) Certification Training Course is ideal for:\n\n 	Customer Relationship
  Managers\n 	Any individual who uses the CRM – Customer Relationship Man
 agement System\n 	Customer Service Representatives\n 	Sales Support Repres
 entatives\n 	Call Centre or BPO Executives\n 	Business Development Executi
 ves\n 	Receptionist\n\nThis Customer Relationship Management (CRM) Certifi
 cation Training Course would be suitable for anyone who is interacting wit
 h the customer on the phone or face to face and will look at recording the
  information in the CRM system in a systematic and fact-based manner\, so 
 that it enables better follow through and offer excellent service.\nCourse
  Outline\nIntroduction\n\n 	What is a CRM?\n 	Know the pre – requisites\
 n 	Develop a learning path\n\nBuild a road map\n\n 	Use the bridge model 
 – create a destination\n 	Know your mistakes when using the CRM\n 	Why i
 ndividuals find it hard to use the CRM?\n 	Know where you stand on that ro
 ad?\n\nImportance of the CRM \n\n 	Why is it important to have the CRM?\n 
 	Optimize the customer relationship by using the CRM\n 	Benefits of the CR
 M\n 	Understand the best practices\n\nStrategy &amp\; Planning\n\n 	Develo
 p an organization strategy for the CRM\n 	Look at the future when planning
 \n 	Planning of interactions with the customer\n 	Deal with the obstacles 
 that come in the way\n\nFinalize the Tool\n\n 	Finalize the tool which fit
 s the requirement of the organization basis the strategy\n 	Manage day to 
 day requirements\n 	Organization Settings\n 	Data Security\n 	User Managem
 ent\n 	Customization\n\nCRM used in Customer Service \n\n 	Effective use o
 f the CRM when interacting with the customer\n 	Support the customer with 
 the right knowledge\n 	Detailed Information\n 	Communication Channels\n\nC
 RM used in Sales &amp\; Marketing\n\n 	Automation\n 	Customer Relationship
  Activity and Connect\n 	Create a check list for business target success\n
  	Be a champion – make the CRM work for you\n\nFollow Through\n\n 	Follo
 w up is Critical\n 	Deal with the roadblocks and obstacles\n 	Create a pla
 n for the next interaction and ways to connect\n 	Effective delegation to 
 the system\n\n&nbsp\;
ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What
 sApp-Image-2024-12-04-at-1.17.22-PM3.jpeg
CATEGORIES:Customer Service
LOCATION:http://online
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DTSTART:20251207T090000
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