BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1044@x8ti.com DTSTART;TZID=Europe/Madrid:20261012T090000 DTEND;TZID=Europe/Madrid:20261016T130000 DTSTAMP:20260210T182124Z URL:https://x8ti.com/event/customer-relationship-management-crm-4/ SUMMARY:Customer Relationship Management (CRM) DESCRIPTION:Introduction\nWith the onset of building a relationship with th e customer\, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certifi cation training course equips you to understand and apply the aspects of t he CRM and manage the relationship well.\n\nThe business demands critical follow up and customers definitely appreciate an individual go the extra m ile to serve them. This training ensures greater insight to empower the pa rticipants in learning the different mechanisms of the CRM and have high l evel of customer satisfaction.\n\nThis Xcelerate Training Institute course will enable the individual to support the customer with all the details r eadily available in the Customer Relationship Management System and ensure a fact-based interaction.\nLearning Objectives\nThe customer relationship management (CRM) certification training trains you to understand the impo rtance and application of the CRM system. It helps in noting the details a nd responding to the customer using a fact-based method.\n\nIt allows savi ng all the information in one place and create a follow through in a profe ssional manner. The business information no longer is based on an individu al and is available to the organization and can be used by the required in dividuals.\n\nUpon completing this Customer Relationship Management (CRM) Certification Training Course successfully\, participants will be able to: \n\n Recognize why Customer Relationship Management (CRM) system is essen tial\n Know the best practices of CRM implementation\n Explain the value generated by using the customer relationship management tool\n Support t eams and individuals to strategize and set key milestones for using the CR M\n Determine the benefits of using a CRM system\n Application of the CR M system\n Support the customer by using the CRM\n Apply the learnings t o enhance customer service\, sales and marketing\n Document the interacti ons with the customer to follow through\n\nTraining Methodology\nThe Custo mer Relationship Management (CRM) Certification Training Course will be co nducted in a highly effective manner and will comprise of the following tr aining methods:\n\n Presentations\n Live Online Tool Usage\n Examples\n Group Discussions\n Assignments\n Lectures &\; Seminar Method\n Ac tivities\n Polls\n Surveys\n Whiteboard interaction\n Case Studies &am p\; Functional Exercises\n\nThe program structure is a detailed and intera ctive session\, following a two-way communication\, we work with the parti cipant to ensure they are able to get a practical experience of how to int eract with the customer.\n\nAt ZTS\, we use the ‘Do-Review-Learn-Apply ’ model.\nBenefits For Your Organization\nOrganizations who want to show case a professional approach when interacting with the customer and want t o have all information readily available using a systemic approach than a person-based approach should nominate their employees for this program.\n\ nCompanies who nominate their employees to participate in this Customer Re lationship Management (CRM) Training Course can benefit in the following w ays:\n\n Train their employees in building the right attitude of entering data in the CRM\n Know the benefits of the CRM and learn how to use it\n Create a strategy to implement the CRM process in the organization\n Ha ve all the customer information readily available anywhere at any time\n Learn the best practices in Customer Relationship Management administratio n\n Learn ways to analyse the information and know how to create reports\ n Create a fact-based interaction with the customer\n Have business info rmation no longer be person dependent and be available to the organization \n Have a process-based approach\n\nBenefits For You\nAn individual can b enefit from this program in various ways only out of their willingness and participation.\n\nIndividuals who participate in this Customer Relationsh ip Management (CRM) Certification Training Course can gain from it in the following ways:\n\n \;\nTarget Audience\nThis Customer Relationship Ma nagement (CRM) Certification Training Course is ideal for:\n\n Customer R elationship Managers\n Any individual who uses the CRM – Customer Relat ionship Management System\n Customer Service Representatives\n Sales Sup port Representatives\n Call Centre or BPO Executives\n Business Developm ent Executives\n Receptionist\n\nThis Customer Relationship Management (C RM) Certification Training Course would be suitable for anyone who is inte racting with the customer on the phone or face to face and will look at re cording the information in the CRM system in a systematic and fact-based m anner\, so that it enables better follow through and offer excellent servi ce.\nCourse Outline\nIntroduction\n\n What is a CRM?\n Know the pre – requisites\n Develop a learning path\n\nBuild a road map\n\n Use the bri dge model – create a destination\n Know your mistakes when using the CR M\n Why individuals find it hard to use the CRM?\n Know where you stand on that road?\n\nImportance of the CRM \n\n Why is it important to have t he CRM?\n Optimize the customer relationship by using the CRM\n Benefits of the CRM\n Understand the best practices\n\nStrategy &\; Planning\n \n Develop an organization strategy for the CRM\n Look at the future whe n planning\n Planning of interactions with the customer\n Deal with the obstacles that come in the way\n\nFinalize the Tool\n\n Finalize the tool which fits the requirement of the organization basis the strategy\n Mana ge day to day requirements\n Organization Settings\n Data Security\n Us er Management\n Customization\n\nCRM used in Customer Service \n\n Effec tive use of the CRM when interacting with the customer\n Support the cust omer with the right knowledge\n Detailed Information\n Communication Cha nnels\n\nCRM used in Sales &\; Marketing\n\n Automation\n Customer Re lationship Activity and Connect\n Create a check list for business target success\n Be a champion – make the CRM work for you\n\nFollow Through\ n\n Follow up is Critical\n Deal with the roadblocks and obstacles\n Cr eate a plan for the next interaction and ways to connect\n Effective dele gation to the system\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.22-PM3.jpeg CATEGORIES:Customer Service LOCATION:Madrid Training Courses\, Santo Mauro\, a Luxury Collection Hotel\ , Madrid\, Madrid\, Spain\, Spain X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Santo Mauro\, a Luxury Coll ection Hotel\, Madrid\, Madrid\, Spain\, Spain;X-APPLE-RADIUS=100;X-TITLE= Madrid Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Madrid X-LIC-LOCATION:Europe/Madrid BEGIN:DAYLIGHT DTSTART:20260329T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR