BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:1043@x8ti.com DTSTART;TZID=Europe/Paris:20250707T090000 DTEND;TZID=Europe/Paris:20250711T130000 DTSTAMP:20241213T214240Z URL:https://x8ti.com/event/customer-relationship-management-crm-3/ SUMMARY:Customer Relationship Management (CRM) DESCRIPTION:Introduction\n\nWith the onset of building a relationship with the customer\, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certi fication training course equips you to understand and apply the aspects of the CRM and manage the relationship well.\n\nThe business demands critica l follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.\n\nThis Xcelerate Training Institute cour se will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensu re a fact-based interaction.\n\nLearning Objectives\n\nThe customer relati onship management (CRM) certification training trains you to understand th e importance and application of the CRM system. It helps in noting the det ails and responding to the customer using a fact-based method.\n\nIt allow s saving all the information in one place and create a follow through in a professional manner. The business information no longer is based on an in dividual and is available to the organization and can be used by the requi red individuals.\n\nUpon completing this Customer Relationship Management (CRM) Certification Training Course successfully\, participants will be ab le to:\n\n Recognize why Customer Relationship Management (CRM) system is essential\n Know the best practices of CRM implementation\n Explain the value generated by using the customer relationship management tool\n Sup port teams and individuals to strategize and set key milestones for using the CRM\n Determine the benefits of using a CRM system\n Application of the CRM system\n Support the customer by using the CRM\n Apply the learn ings to enhance customer service\, sales and marketing\n Document the int eractions with the customer to follow through\n\nTraining Methodology\n\nT he Customer Relationship Management (CRM) Certification Training Course wi ll be conducted in a highly effective manner and will comprise of the foll owing training methods:\n\n Presentations\n Live Online Tool Usage\n Ex amples\n Group Discussions\n Assignments\n Lectures &\; Seminar Meth od\n Activities\n Polls\n Surveys\n Whiteboard interaction\n Case Stu dies &\; Functional Exercises\n\nThe program structure is a detailed an d interactive session\, following a two-way communication\, we work with t he participant to ensure they are able to get a practical experience of ho w to interact with the customer.\n\nAt ZTS\, we use the ‘Do-Review-Learn -Apply’ model.\n\nBenefits For Your Organization\n\nOrganizations who wa nt to showcase a professional approach when interacting with the customer and want to have all information readily available using a systemic approa ch than a person-based approach should nominate their employees for this p rogram.\n\nCompanies who nominate their employees to participate in this C ustomer Relationship Management (CRM) Training Course can benefit in the f ollowing ways:\n\n Train their employees in building the right attitude o f entering data in the CRM\n Know the benefits of the CRM and learn how t o use it\n Create a strategy to implement the CRM process in the organiza tion\n Have all the customer information readily available anywhere at an y time\n Learn the best practices in Customer Relationship Management adm inistration\n Learn ways to analyse the information and know how to creat e reports\n Create a fact-based interaction with the customer\n Have bus iness information no longer be person dependent and be available to the or ganization\n Have a process-based approach\n\nBenefits For You\n\nAn indi vidual can benefit from this program in various ways only out of their wil lingness and participation.\n\nIndividuals who participate in this Custome r Relationship Management (CRM) Certification Training Course can gain fro m it in the following ways:\n\n \;\n\n \;\n\n \;\n\nTarget Aud ience\n\nThis Customer Relationship Management (CRM) Certification Trainin g Course is ideal for:\n\n Customer Relationship Managers\n Any individu al who uses the CRM – Customer Relationship Management System\n Custome r Service Representatives\n Sales Support Representatives\n Call Centre or BPO Executives\n Business Development Executives\n Receptionist\n\nTh is Customer Relationship Management (CRM) Certification Training Course wo uld be suitable for anyone who is interacting with the customer on the pho ne or face to face and will look at recording the information in the CRM s ystem in a systematic and fact-based manner\, so that it enables better fo llow through and offer excellent service.\n\n \;\n\n \;\n\n \; \n\n \;\n\n \;\n\n \;\n\n \;\n\n \;\n\n Know what a C RM is\n Recognize why Customer Relationship Management (CRM) is essential \n Support the customer by using the CRM\n Determine the uses of the CRM system\n Apply the learnings to the customer service\, sales and marketi ng\n Use a fact-based approach to interact with the customer\n Recognize the best practices of CRM implementation\n\nCourse Outline\n\nIntroductio n\n\n What is a CRM?\n Know the pre – requisites\n Develop a learning path\n\nBuild a road map\n\n Use the bridge model – create a destinati on\n Know your mistakes when using the CRM\n Why individuals find it har d to use the CRM?\n Know where you stand on that road?\n\nImportance of t he CRM \n\n Why is it important to have the CRM?\n Optimize the customer relationship by using the CRM\n Benefits of the CRM\n Understand the be st practices\n\nStrategy &\; Planning\n\n Develop an organization stra tegy for the CRM\n Look at the future when planning\n Planning of intera ctions with the customer\n Deal with the obstacles that come in the way\n \nFinalize the Tool\n\n Finalize the tool which fits the requirement of t he organization basis the strategy\n Manage day to day requirements\n Or ganization Settings\n Data Security\n User Management\n Customization\n \nCRM used in Customer Service \n\n Effective use of the CRM when interac ting with the customer\n Support the customer with the right knowledge\n Detailed Information\n Communication Channels\n\nCRM used in Sales &\ ; Marketing\n\n Automation\n Customer Relationship Activity and Connect\ n Create a check list for business target success\n Be a champion – ma ke the CRM work for you\n\nFollow Through\n\n Follow up is Critical\n De al with the roadblocks and obstacles\n Create a plan for the next interac tion and ways to connect\n Effective delegation to the system\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.22-PM3.jpeg CATEGORIES:Customer Service LOCATION:Paris Training Courses\, Maison Colbert Meliá Collection\, Paris\ , France\, France X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Maison Colbert Meliá Colle ction\, Paris\, France\, France;X-APPLE-RADIUS=100;X-TITLE=Paris Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Paris X-LIC-LOCATION:Europe/Paris BEGIN:DAYLIGHT DTSTART:20250330T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR