BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:946@x8ti.com DTSTART;TZID=Europe/Berlin:20260202T090000 DTEND;TZID=Europe/Berlin:20260206T130000 DTSTAMP:20260210T171411Z URL:https://x8ti.com/event/customer-centricity/ SUMMARY:Customer Centricity DESCRIPTION:Introduction\nHow do you build customer centricity? Every organ ization has a business philosophy that guides the way they conduct themsel ves. When a business philosophy places their customer at the center of the ir operations it is said to be customer centric.\n\nFor an organization co mmitted to customer centricity\, customer satisfaction isn’t just anothe r shoptalk that businesses engage in to remain in trend. Organizations fol lowing customer centricity religiously keep customers in focus while takin g and implementing any decision.\n\nThe management consciously ensures tha t every decision implemented within the organization prioritizes customers and creates value for customers. The Spirit of customer centricity lies i n ensuring the best possible customer experience and it acts as a guiding force for every element in the organization.\n\nAny organization that trea ts customer satisfaction and experience as an afterthought is unable to cr eate long-lasting business value. Understanding customer centricity is nee d of the hour for corporations.\n\nXcelerate Training Institute Talent Sol utions has introduced a Customer Centricity course to provide its learner up-to-date informational material and counsel regarding the subject. The c ourse aims to train employees\, professionals and businessperson with key insights of customer centricity and related topics.\n\nThe training progra m will convert employees into active members striving to cultivate custome r centric culture. Customer appropriate behavior needs to be taught and sl owly enriched within employee conduct. This is made possible through this responsive training program. The program will help participants understand the latest trends\, tactics and strategies needed to create sustainable v alue for customers.\nLearning Objectives\nOn successful completion of the Customer Centricity Training Program\, participants shall be able to:\n\n Create a positive customer experience throughout the journey of the custo mer\n Fix role of every employee in developing a customer centric culture \n Enhance customer satisfaction by creating a personalized experience fo r customers\n Design customer-centric programs that will help in gaining a competitive advantage in the market\n Align products and processes to c ustomer needs and enhance the customer journey\n Increase customer retent ion through better customer-centrist programs and thus cutting customer ac quisition costs\n Acquire knowledge of latest practices and applications used for the purpose of customer centricity\n\nTraining Methodology\n\n I nteractive sessions\n Case studies\n Problem solving exercises\n Group Discussions\n Management Games\n Role playing/role modelling\n Presenta tions\n\nXcelerate Training Institute Talent Solutions follows the ‘Do-R eview-Learn-Apply’ model.\nBenefits For Your Organization\nParticipants upon successful completion of Customer Centricity course\, shall benefit t heir organization in the following manner:\n\n Bring together an efficien t workforce dedicated to working towards customer centricity\n Develop ac umen necessary for timely recognizing customer needs and expectations\n E fficiently design the experience for relevant customers\n Strive to deliv er best experience at minimum cost\n Develop a healthy environment within the organization focused on sustainable competitiveness\n Create differe ntiation among peers through enhanced customer centric strategies\n ensur ing better customer retention\n Understand risks of disregarding customer centricity\n\nBenefits For You\nUpon successful completion of the Custome r Centricity course\, participants shall benefit at a personal level in th e following manner:\n\n Learn to use various customer centric metric and variables\n Develop customer focused leadership among management and team s\n Understand every decision needs to consider the customer perspective including operational decisions\, hence improving and evolving dynamic dec ision-making\n Gather a better understanding of customer journey and atte mpt to create value on different touch points\n Learn to anticipate proba ble hurdles in the path of customer journey\n\nTarget Audience\n\n Market ing managers/Marketing heads\n Customer Service Professionals/Leaders and Managers\n Customer relationship managers/Relationship managers\n Gener al managers\n Sales professionals\, salesperson\n Start-up founders\, en trepreneurs\n\nCourse Outline\nUnderstanding Customer Centricity\n\n Inte r relatedness between customer service\, customer experience and customer centricity\n Product centricity vs. customer centricity\n Delivering on customer centricity\n Customer centric data model\n Developing customer centric culture\n Challenges and difficulties encountered in becoming cus tomer centric organization\n\nCustomer Equity\n\n Brand equity\n Custome r vs. brand equity\n Calculating customer equity\n Ways to increase cust omer equity\n\n Lifetime Value\n\n Customer lifetime value calculation m ethods: lifespan formula\, predictive formula\n Customer profitability an d lifetime value\n Value creation through supply chain management\n CLV model: Pareto model\, etc.\n\nCustomer Relationship Management\n\n Intern al and external relationship\n Transactional approach vs. relationship ap proach\n Customer profile analysis\n Strategic CRM planning and implemen tation\n\nDeveloping Competitive Advantage\n\n Creating economic value\n Creating superior value\n Customer value creation\n\nDeveloping Customer -centrist Strategy \n\n Customer value proposition\n Problem-solving app roach\n Customer-centric selling\n Customer innovation\n Utilizing cust omer feedback in strategy formulation\n\nMarketing Perspective\n\n Custom er acquisition\n Customer loyalty\n Measuring customer satisfaction\n\nC omprehending Customer Needs and Expectations\n\n Product proliferation\n Customer perception analysis\n Customer behavior\n Group customer\n Cu stomer expectation of service\n Meeting diverse customer needs\n\n \; ATTACH;FMTTYPE=image/jpeg:https://x8ti.com/wp-content/uploads/2024/12/What sApp-Image-2024-12-04-at-1.17.20-PM3.jpeg CATEGORIES:Customer Service LOCATION:Berlin Training Courses\, Hotel Adlon Kempinski Berlin\, Berlin\, Germany\, Germany X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hotel Adlon Kempinski Berli n\, Berlin\, Germany\, Germany;X-APPLE-RADIUS=100;X-TITLE=Berlin Training Courses:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20251026T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR